Lobby Ambassador

Description

**Additional Information** **Job Number**26109067 **Job Category**Rooms \& Guest Services Operations **Location**San Fernando 2, Seville, Sevilla, Spain, 41004 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Interact with hotel guests to enhance the service experience by activating services across all outlets within the lobby area (e.g.: Restaurant and Bar, Front Desk, Business Center, Lounge, etc.). Respond to guest requests for special arrangements or services (e.g.: transportation, reservations, laundry), either handling the request directly or identifying appropriate vendors. Address special requests from guests with specific needs and follow up to ensure their satisfaction. Gather, summarize, and share local area knowledge to inform guests about property amenities and surrounding attractions, including special events and local activities. Contact the appropriate person or department (e.g.: Bell Staff, Housekeeping, Food \& Beverage Server) as needed to resolve a guest call, request, or issue. Report accidents, injuries, and hazardous working conditions to a manager; complete safety training and certifications. Adhere to all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets. Greet and acknowledge all guests according to company standards; anticipate and fulfill guest service needs; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and promptly; answer telephones using appropriate etiquette. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to other employees’ concerns. Meet quality control expectations and standards. Stand, sit, or walk for extended periods or throughout an entire work shift. Move, lift, carry, push, pull, and place objects weighing 10 pounds (4.5 kg) or less without assistance. Perform other reasonable job duties as requested. DESIRABLE SKILLS Education:High school diploma or equivalent GED certificate. Relevant work experience:At least 1 year of relevant work experience. Supervisory experience:Supervisory experience is not required. License or certification:None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* The Luxury Collection Hotels \& Resorts, with over 120 hotels in more than 35 countries, delivers authentic experiences that evoke lasting, cherished memories. Our legacy of over 100 years—beginning in 1906 under the Italian brand CIGA (a collection of Europe’s most famous and iconic hotels)—serves as a strong foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and treasured expression of its location: a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel passion and curiosity for this destination’s heritage, and desire to deliver genuine, personalized hospitality that anticipates guests’ needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You will be** where you can do your best work, **you will begin** to fulfill your purpose, **you will be part of** an incredible global team, and **you will become** the best version of yourself.