FRONT OFFICE ASSISTANT

Description

Position Summary: We are seeking a passionate Assistant Front Office Manager to deliver unique experiences within a luxury lifestyle environment in Seville. Key Highlights: 1. Experience in a luxury lifestyle hotel with contemporary art. 2. Opportunities for professional growth and development. 3. A culture of care, inclusion, and well-being for all talents. Summary Join the Thompson Sevilla Team! Let yourself be captivated by a luxury lifestyle experience. Who Are We? Thompson Sevilla is where Sevillian culture, contemporary art, and luxury lifestyle converge. Here, we live our purpose: “We care for people so they can be their best.” This means we care for you so you can grow, learn, and give your best every day. Because at Thompson Sevilla, people are at the heart of everything we do. We believe in the power of belonging and in building a culture of care, where every talent feels part of a family. Additionally, Hyatt has been recognized for over 10 years on Fortune’s 100 Best Companies to Work For list, reflecting our commitment to inclusion, well-being, and talent development. Your Mission We are looking for an Assistant Front Office Manager to join our team. If you are passionate about delivering unique experiences, this is your place. What Will You Do Daily? * Welcome guests and conduct check-in and check-out procedures according to brand standards, ensuring agile, accurate, and service-oriented guest interactions. * Serve as the primary point of contact during guests’ stays, managing requests (transportation, amenities, correspondence, L&F, etc.) and following up until resolution. * Assist in providing personalized attention and management for VIP guests and Global Members, ensuring their preferences and special procedures are met. * Provide clear and up-to-date information about hotel services, transportation, local activities, restaurants, and city plans, offering recommendations when relevant. * Log and resolve incidents promptly and proactively, coordinating with Bellboys, PBX, and other departments to ensure effective, guest-centered responses. * Collect guest feedback during the stay and upon departure, sharing it with the team to support continuous improvement and Guest Experience metrics. * Adhere to quality standards, internal policies, and regulations (including data protection), and participate in service- and hospitality-focused training. Qualifications What Would We Like You to Bring? * Proficiency in English and Spanish; a third language is desirable. * Prior experience in a similar role. * Education related to Tourism. * Attention to detail and empathy. * A proactive personality, capable of taking initiative and projecting a positive attitude. * Independence and strong organizational skills. * Familiarity with Madrid as a tourist destination is desirable. * Proficiency in Microsoft Office suite and email management. * Knowledge of the Opera system is desirable. And What Can We Offer You? We are proud to care for our team, offering benefits that truly make a difference. * Your development is our priority, supported by continuous training programs and opportunities for internal and international mobility. * Enjoy complimentary nights at our hotels worldwide and experience Hyatt firsthand. * Because inclusion and respect are core to our identity, we are proud to be a workplace where diversity is not only respected but celebrated. We believe in equal opportunity and equity as foundational pillars of our culture. * Once a year, we gather with our talents to celebrate having the best team. * Through our Hystar program, the team votes each semester for the Star Talent who inspires colleagues. * Because well-being is one of our core values, we support you with Wellhub, psychological support, and more. * You will enjoy a competitive benefits package designed to support and recognize your contributions, including exclusive discounts at our outlets and select nearby businesses. We Welcome You: We know many people only apply when they meet all job requirements. If you feel inspired to advance your career—go ahead and apply! We’d love to consider your experience and explore how you could help us make Hyatt even better! We are an Equal Opportunity Employer. We do not discriminate based on race, gender, sexual orientation, religion, disability, or any other protected characteristic. In alignment with Hyatt’s values, we put people at the center of everything we do, value diversity, and foster an inclusive environment where everyone can grow, contribute their talents, and feel respected. \#CareConnectsUs \#Hyattcareers \#WorkatHyatt