Chief Delivery Officer

Description

Summary: Lead and scale a delivery organization to drive client value and expansion revenue, manage executive relationships, and position Neurons Lab as a premier AI partner. Highlights: 1. Lead and scale multi-team delivery organizations for enterprise AI clients 2. Drive client value, executive relationships, and expansion revenue 3. Build and develop high-performing teams in AI/ML environments **Objective** ------------- Scale Neurons Lab's delivery organization into a predictable engine for client value and expansion revenue — leading a team of Senior ADMs, owning client relationships at the executive level, and positioning Neurons Lab as a premier AI partner for enterprise clients. **KPI** ------- * Expansion revenue 50% of total revenue * PoC\-to\-Production conversion rate \> 30% * 90%\+ of project issues resolved at team level without CDO escalation * Average deal size $50k\+ * Client satisfaction (CSAT) consistently maintained and improved **Key Responsibilities** ------------------------ ### **1\) Biz Dev** * Build a solid personal and team stance in the eyes of the customer. * Validate each Statement of Work before signing. * Drive Company Services development and refinement. * Monitor and propose improvements for account development plans. * Monitor client satisfaction and address concerns proactively. * Identify and convert upselling and cross\-selling opportunities. ### **2\) Delivery** * Drive value creation for the Delivery department. * Empower the team to resolve 90% of project issues independently. * Serve as the top escalation point for unresolved Significant and Catastrophic risks. * Oversee timelines, budgets, risks, and financials across the project portfolio. * Develop and execute Delivery department strategy. * Establish and monitor key department metrics — OKRs, Health Indicators, margins, revenue deviation. * Facilitate and provide value\-add to stakeholder relationships and communications. * Establish and refine delivery practices tailored for AI R\&D projects. * Manage relationships with Delivery Partners and oversee the joint delivery project portfolio. ### **3\) People** * Manage talent capacity and project staffing needs. * Recruit, hire, train, grow, and let go. * Conduct regular 1:1s with direct reports. * Conduct performance reviews. **Capabilities** ---------------- * **Delivery Leadership** — experience running and scaling multi\-team delivery organizations. * **Account Management** — multi\-threaded executive relationships, expansion playbook, revenue ownership. * **Customer Success** — portfolio\-level health management, value realization, escalation, renewals. * **Stakeholder Management** — navigates complex enterprise environments at board and C\-suite level. * **Executive Communication** — credible in front of CEOs, CIOs, CTOs, COOs; decks as strategic artifacts. * **People Management** — proven ability to recruit, develop, and let go; builds high\-performing teams. * **AI/ML Awareness** — conversant with engineering and data science teams; must hold their own technically. * **Change Management** — understands how to drive adoption of AI products inside enterprise clients. **Experience** -------------- * **Senior delivery or account leadership (7\+ years)** — customer success, engagement management, or consulting at a leadership level. * **Team management (3\+ years)** — built or led delivery teams; track record of developing talent. * **Business development** — proven expansion revenue track record through delivery quality and consultative selling. * **Regulated industry experience** — direct enterprise client work in FSI, healthcare, pharma, energy, or government. * **AI/ML or data product exposure** — conversant with delivery teams on complex technical engagements. * **Advanced English** — exceptional written and verbal; comfortable leading executive conversations. **Nice to have** * AI consulting or systems integrator background. * Change management certification (Prosci/ADKAR, Kotter). * Experience managing partner or subcontractor delivery relationships. ### **What We Offer** * **Competitive compensation** — a monthly base plus expansion revenue upside. * **Fully remote** — outcomes over attendance. * **Unlimited PTO.** * **Full\-time contractor** engagement with a fast\-growing AI consultancy at the forefront of enterprise transformation.