STORE MANAGER

Description

**Who We Are** At Merkal, we lead footwear retail in Spain. We are driven by a clear mission: **to deliver a comfortable and agile shopping experience, combining fashion, comfort, and personalized customer service.** If you are passionate about sales and customer interaction, this is the place for you! **The Position** We are seeking a **Store Manager** for our store located in **Balaguer (Lleida)**, working **40 hours per week** on a split shift covering morning and afternoon hours. You will serve as the key reference person for both the team and the store, ensuring excellence in customer experience and achievement of commercial objectives, supported by your Area Manager. **Your Key Responsibilities** * **Lead, organize, and develop the team**: recruitment, onboarding, sales training, and performance follow-up. * Drive results through **analysis and monitoring of KPIs** (conversion rate, average transaction value, units per transaction, shrinkage). * **Ensure operational excellence**: store openings/closures, cash handling (cash counts and closures), restocking, organization, and cleanliness. * Guarantee proper implementation of Merkal’s **customer service policy**. * Supervise the **implementation of visual merchandising**, aligned with brand guidelines. * Ensure compliance with **administrative and operational procedures** at the point of sale. **Requirements and Skills We Value** * Minimum **3 years’ experience** leading teams in retail (fashion/footwear preferred). * **Approachable leadership** and ability to develop people. * **Results- and customer-oriented mindset**, with proven experience using **KPIs** (conversion rate, average transaction value, units per transaction) to support decision-making. * **High adaptability and learning capacity**; **initiative** to anticipate and resolve in-store issues. * **Collaboration and teamwork**, with a **positive and proactive attitude**. * **Priority management**: planning, organization, and **time optimization** in high-activity environments. **What We Offer** * Join a **solid and trusted company**, leader in footwear retail. * **Fixed + variable compensation**, based on store objectives. * **Ongoing training** on products, sales techniques, and KPIs to support your professional growth. * **Exclusive discounts** of 30% for you and your family. * A **supportive work environment**, with a team that accompanies you from day one. **Key Details at a Glance** * **Position**: Store Manager * **Store**: Merkal Balaguer (Carrer d'Urgell, 47\-49\) * **Working Hours**: 40 hours per week. * **Schedule**: Monday to Saturday on a split shift (morning and afternoon), with two weekday afternoons off. * **Contract Type**: Permanent. * **Compensation**: Fixed salary according to collective agreement \+ variable bonus tied to store objectives. * **Benefits**: Ongoing training \+ exclusive discounts. **Let’s Meet! Apply to Our Offer!** Merkal champions equal opportunities and diversity. All applications will be evaluated solely based on talent and suitability for the role. In accordance with the Organic Law on Personal Data Protection, CVs will not be accepted in person at any of our stores. Learn more about us by visiting our careers page: https://jobs.merkal.com/