Currently, we need to incorporate a person as **receptionist/telephone operator** in the offices located in **Lleida:** **Main responsibilities:** * Organize daily follow-up calls according to number and type, following protocol and operational guidelines, to meet commitments made. * Make monitoring calls to check on users' status, conduct telephone awareness campaigns and reminders. * Handle and manage inquiries made through remote communication channels of the Teleassistance Service (user and/or client website, email...), following established protocols and operational guidelines. * Carry out administrative and document management of information regarding attended calls and contacts, coding actions performed to enable intervention tracking, following protocol and operational guidelines. * **What do we offer?** * Temporary contract. * **40h** workweek. * Working hours from **9 AM to 5 PM**. * Office in Lleida. **The ideal candidate:** Must have **fluent knowledge of office software**, ensuring accurate and organized execution of assigned tasks. Additionally, it will be essential to demonstrate a highly **proactive attitude**, anticipating potential service needs and proposing improvements in administrative processes. Excellent **communication skills, attention to detail, and ability to solve problems** in real time will be fundamental. The ability to work in a team and flexibility to adapt to service demands will be especially valued. A service-oriented attitude and adherence to established guidelines will be key to success in the role. **Key skills and experience:** * Essential: ESO education or equivalent. * **Essential: native or bilingual Catalan.** * **Essential: proficiency in office software.** * Experience in customer service (over the phone). * Valued: Intermediate Vocational Training in Administrative Management, in the socio-health field, or professional certification in teleassistance calls. **A bit more about us:** Tunstall is a leading provider in the healthcare and assistive technology market. We are passionate about ensuring our teams reflect the brilliant and unique qualities of the people and communities we support. Our incredible team of over 3,000 people provides life-saving and life-changing technology and services to millions of customers across 18 different countries. At Tunstall, you will find a place where you are valued and appreciated. We empower our people to reach their full potential through teamwork, innovation, and leadership by creating an environment where we champion diversity and inclusion. We demonstrate our commitment to diversity and inclusion at every step—from our open, fair, and transparent hiring processes to the numerous professional development and growth opportunities we offer. Every person at Tunstall has a superpower: they are unique. Come and join our mission and become part of our team, our One Tunstall team.