ADMINISTRATIVE / VAT – CUSTOMER SERVICE

Description

Job Summary: We are seeking a versatile professional for the transformation and commercialization of wood products, combining administrative functions and customer service, with commercial support and internal management via ERP/CRM. Key Highlights: 1. Joining a growing, innovation-oriented company 2. Opportunities for professional development and continuous training 3. Dynamic, collaborative, and excellence-oriented work environment We are a leading company in the transformation and commercialization of wood products and panels for carpentry projects, renovations, and construction. With an innovative, technological, and sustainable approach, we are currently undergoing rapid expansion. We seek to hire a versatile professional who can combine administrative and customer service responsibilities while supporting the sales team and managing internal processes using ERP and CRM systems. • Manage basic accounting, cash flow, invoicing, and supplier relations. • Maintain up-to-date inventories and control key administrative processes through the ERP system. • Prepare financial reports and data analyses to support decision-making. • Respond to customer inquiries, incidents, and complaints, as well as track orders. • Use CRM tools to strengthen customer relationships and enhance their experience. • Act as a liaison between customers and internal departments to resolve incidents and optimize processes. • Support the sales team, ensuring smooth and efficient communication. * Minimum 1 year of experience (greater experience in administration, customer service, or industrial environments will be valued). * Medium-level Vocational Training Qualification (FP de Grau Mig) * Catalan (spoken: advanced, written: advanced) * Spanish (spoken: advanced, written: advanced) * Competencies / knowledge: Education: qualification in Administration, Accounting, Finance, Commercial Management, or related fields. Digital skills: proficiency in ERP and CRM tools, as well as digital business management applications. Competencies / knowledge: • Organization, attention to detail, and rigor in data handling. • Excellent communication skills, empathy, and customer orientation. • Problem-solving ability and proactivity. • Adaptability to dynamic and technological environments. • Teamwork. * Permanent employment contract * Full-time position * Gross monthly salary ranging from '1500' to '1800' * Additional information of interest: • Joining a growing company focused on innovation and continuous improvement. • Opportunities for professional development and continuous training in new technologies. • Dynamic, collaborative, and excellence-oriented work environment. • Competitive conditions and benefits aligned with the profile.