AFTER-SALES ADVISOR

Description

Job Summary: We are seeking an After-Sales Advisor to ensure customer satisfaction and manage incidents, maintenance, or warranty claims, acting as a key liaison between the customer and technical service. Key Highlights: 1. Customer orientation and problem resolution 2. End-to-end service management and after-sales support 3. Customer loyalty and quality control At Nayox Group, we are looking for an **After-Sales Advisor**, a professional who supports customers after the sale of a product or service—especially in sectors such as automotive, technology, home appliances, or technical services. Their primary objective is to ensure customer satisfaction and manage incidents, maintenance, or warranty claims. **Characteristics of an After-Sales Advisor** ----------------------------------------- * **Customer orientation** Listens to needs, resolves queries, and maintains courteous, professional service. * **Communication skills** Explains technical issues and solutions clearly and understandably. * **Technical knowledge** Understands how the products or services under management function. * **Organization and time management** Coordinates appointments, repairs, follow-ups, and deliveries. * **Problem-solving ability** Analyzes incidents and identifies quick, effective solutions. * **Empathy and patience** Handles frustrated or anxious customers while maintaining a positive attitude. * **Teamwork** Collaborates with technicians, sales staff, and administration. * **Responsibility and follow-up** Ensures continuity of cases until satisfactory resolution. **Responsibilities of an After-Sales Advisor** ----------------------------------- ### **Customer Support** * Receives inquiries, complaints, or requests. * Provides information on warranties, services, and maintenance. ### **Service Management** * Schedules repair or maintenance appointments. * Coordinates work with workshops or technical service teams. ### **Repair Follow-Up** * Keeps the customer informed about service status. * Verifies that work is completed correctly. ### **Administrative Management** * Prepares estimates and work orders. * Enters information into management systems. ### **Customer Loyalty** * Delivers a positive experience to maintain commercial relationships. * Promotes additional services or preventive maintenance. ### **Quality Control** * Assesses customer satisfaction following service delivery. * Identifies opportunities for improvement. **Most Valued Skills** ----------------------------- * Attention to detail * Conflict management * Proficiency with management software (CRM, ERP) * Negotiation * Commercial acumen * Emotional intelligence In sectors such as automotive, the After-Sales Advisor also serves as the liaison between the customer and the technical workshop.