**We’re looking for Talent!** Are you motivated to provide technical support and ensure customer satisfaction? As an **After-Sales Technician**, you will play a key role in managing incidents, coordinating technical service, and continuously improving support—guaranteeing efficient, high-quality service. **Who are we?** At **Mtech Group**, we have spent over 25 years designing, developing, and manufacturing **electrical panels** for sectors such as **energy, renewables, rail, and industry**. With over **300 employees** and **three locations** across Madrid and Bilbao, we are a national and international benchmark for customized electrical solutions. Our culture is built on **continuous improvement**, **efficiency**, **innovation**, and the **well-being of the people** who make up our group. **What will you do day-to-day?** You’ll join the After-Sales team, with some of your main responsibilities including: * Managing and resolving after-sales technical issues (breakdowns, inquiries, improvements). * Operational coordination of the SAT team, ensuring priority handling, response times, and service quality. * Customer support via email, phone, and on-site technical visits, ensuring clear and professional communication. * Analyzing incidents to identify root causes and propose effective solutions. * Tracking incidents through to full resolution, keeping customers informed throughout. * Recording and updating incidents in the system. * Contributing to continuous improvement of after-sales department processes. * Coordinating with other departments (operations, quality, engineering, logistics). **What are we looking for?** We seek to hire an After-Sales Technician with the following education and/or expertise: * Technical education, preferably in electricity and/or electronics. * Prior experience in after-sales or technical service (minimum 1–2 years). * Experience in direct interaction with national and international customers. * Experience coordinating technicians or external suppliers is highly valued. * Knowledge of quality and after-sales processes. * Strong organizational and prioritization skills. * Teamwork, responsibility, and commitment. * Empathy and interpersonal skills. * Proactive and solution-oriented attitude. * **English: intermediate level (mandatory), for customer communication and documentation.** * **Portuguese: highly desirable.** **What do we offer?** * Permanent contract. * Opportunity to join a growing group with strong prospects, where people sit at the center of decision-making. * Involvement in high-impact projects across the organization. * Competitive base salary with performance-based variable pay aligned with your experience and expertise. **Interested?** Apply directly—and if you know someone who fits, please share!