We are a leading company in the transformation of wood and panels for carpentry projects and comprehensive renovations. With an innovative, technological, and sustainable approach, we have established ourselves as a reference in the region, offering personalized solutions and excellent service. Currently expanding, we are seeking a professional with solid customer service knowledge to support our sales team and enhance commercial efficiency through the use of ERP tools. • Manage inquiries, complaints, and order follow-up to ensure smooth and successful communication. • Use CRM tools to maintain and strengthen customer relationships, ensuring satisfaction and loyalty. • Act as a liaison between clients and various departments, facilitating incident resolution and optimizing service. * Experience 1 months. • Communication Skills: Excellent communication ability, empathy, and customer orientation, demonstrated through solid experience in the field. • Service Experience: Previous experience in customer service will be valued, preferably in sectors related to technical or industrial products. • Problem-Solving Ability: Proactivity and skill in efficiently handling complex situations. * Catalan (spoken Superior, written Superior) * Spanish (spoken Superior, written Superior) * Competencies / knowledge: • Multilingualism (optional): Proficiency in additional languages will be an advantage for serving a diverse clientele. • Ability to work in a team and adapt to dynamic environments. * Indefinite employment contract * Full-time * Gross monthly salary from '1200' to '1800' * Other relevant information: • Join an innovative and growing team, with ample opportunities for professional development and continuous training. • Dynamic, collaborative, and service-excellence-oriented work environment. • Competitive salary conditions and benefits matching the profile.