Grupo 360 is made up of professional specialists in HR services management. We offer extensive experience in finding strategic solutions for companies in the areas of Temporary Work, Recruitment, and Outsourcing services. Through our temporary employment agency, we are actively seeking a Customer Service representative for an important company in the cosmetics sector located in Valls, Tarragona. Essential requirements: - Minimum of 2 years of experience as a Customer Service representative. - Vocational training in any of the following fields: administration, commerce, marketing, or sales management. - Advanced knowledge of English. - High-level knowledge of French, German, and Russian will be valued. We offer: - Direct hiring by the company. - Gross annual salary according to collective agreement. - Split working hours from Monday to Friday. - Personalized advisory: Assist customers in choosing products based on their skin type, needs, or preferences. Explain ingredients, benefits, and usage instructions of cosmetic products. - Online and in-store order management: Assist in the purchasing process, track shipments and returns. Resolve issues related to payments, promotions, or coupons. - Handling complaints: Manage complaints regarding adverse reactions, defective products, or poor service. Provide quick and satisfactory solutions (refunds, exchanges, samples, etc.). - After-sales support: Follow up on customer satisfaction. Recommend skincare routines or complementary products. - Online reviews and reputation management: Respond to comments on social media, marketplaces, or websites. Channel useful feedback to the marketing or product development team. - Knowledge of regulations: Stay informed about cosmetic regulations (INCI, allergens, expiration dates, etc.). Provide accurate information on safety and responsible use. - Collaboration with other teams: Coordinate with logistics, warehouse, marketing, and sales. Participate in new product launches or promotional campaigns. * 2 years of experience. Prior experience in the sector is essential. * PROFESSIONAL SPECIALIZATION CERTIFICATE * Catalan (spoken Superior, written Superior) * Spanish (spoken Superior, written Superior) * English (spoken Superior, written Superior) * French (spoken Superior, written Superior) * German (spoken Superior, written Superior) * Driving licenses: a, b * Temporary employment contract (6 months) * Full-time position