Job Summary: We are seeking a Sales Associate for our store in Barcelona, responsible for achieving sales targets, enhancing service quality, and ensuring an atmosphere aligned with the corporate identity. Key Highlights: 1. Provide exceptional service that creates a positive experience 2. Excellent knowledge of trends and fabrics 3. Minimum 2 years of experience in luxury retail sales La Roca del Vallès, Barcelona Retail – Retail Management / Part\-time / On\-site **ABOUT THE BRAND** At Karl Lagerfeld, we are driven by Karl’s mantra: “Embrace the present and invent the future”. Always contemporary and forward-looking, the KARL LAGERFELD house shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld. We are the only fashion house bearing Karl’s name on its door, and we strive to honor this responsibility in everything we do, every day, with the utmost joy and passion. Our headquarters in Paris and Amsterdam are home to a highly diverse and motivated team of KARL family members from 35 countries. Together, we aim to create meaningful stories and product concepts that connect with Karl’s world and its iconic attributes. Prêt\-à\-porter, handbags, small leather goods, and women’s lingerie are managed directly from our Amsterdam headquarters, while other categories—including men’s wear, footwear, fragrances, eyewear, etc.—are developed with leading licensed partners. The recently launched KARL LAGERFELD JEANS are also managed from the Amsterdam headquarters and represent our fastest-growing business line. We engage with our customers across multiple touchpoints and ensure seamless alignment between our online and offline approaches. We grow by maximizing customer engagement through over 200 KL stores worldwide, our wholesale partners, and our strong digital presence—led by our flagship store karllagerfeld.com, which reaches 96 countries. Our digital channels currently account for over 30% of our full-price business. We are a dynamic and inclusive, fast-growing company built on professionalism and strong values. At KARL LAGERFELD, we are committed to upholding the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding partner of the Fashion Pact, a global sustainability initiative aimed at transforming the fashion industry through goals in three areas: climate, biodiversity, and ocean protection. **POSITION** We are looking for a Sales Associate for our Barcelona store. This is a fantastic opportunity to join a solid and successful business with ambitious yet realistic growth plans. This role is responsible for achieving sales and profit targets and reporting work results to the Store Manager. You will continuously improve in-store service quality and ensure an atmosphere aligned with the store’s corporate identity. ### **Customer Satisfaction** * This involves delivering exceptional service that creates a positive experience for the customer and fosters loyalty within a happy working environment. * Consistently demonstrate a genuine desire to help customers. * Establish and promote customer loyalty using company tools such as mailing list cards and customer books. * Provide additional information and do everything possible to satisfy the customer. * When a product is unavailable, always offer alternatives. * Handle complaints professionally by escalating them to your manager. ### **Product Knowledge** * This involves exceptional product knowledge reflected in the quality of service delivered. * Excellent knowledge of trends and fabrics (composition, terminology, garment care, styles, etc.). * Maximize product potential to drive sales. ### **Driving Sales** * This involves sound business knowledge that supports sales growth. * Provide feedback to the store manager on what is selling. * Build a regular customer base. * Be aware of bestsellers and slow-moving items to improve overall sales performance. ### **Profile** * Minimum 2 years of progressive experience in retail sales with a luxury/contemporary brand. * Extensive experience and ability to lead high-level customer service delivery in a branded store. * Communicate honestly, openly, and constructively. * Contribute to an inclusive culture embracing diverse styles and talents, working toward a clear purpose. * Demonstrate flexibility and innovation in recognizing and responding to a changing commercial environment. * You enjoy working with international customers. * Fluency in Spanish is essential. English is an advantage. **JOIN \#TEAMKARL** KARL LAGERFELD’s collective vision is to be the most connected global design brand—inspiring consumers through luxury collections and immersing them in the world of KARL. If you’re interested in joining \#TEAMKARL, we invite you to submit your application today. * At \#TEAMKARL, everyone has the freedom to voice their opinion, develop their career, and be part of a truly supportive and inclusive team. We welcome people from any background, with diverse perspectives, ideas, and experiences, to work with us.* **IMPORTANT NOTICE REGARDING JOB POSTINGS** Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site. We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers. KARL LAGERFELD will never request any form of payment during the recruitment process. If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately at career@karllagerfeld.com We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
