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Position Summary: We are seeking a Vacation Customer Service representative passionate about travel and customer service to manage reservations and design tailored experiences. Key Highlights: 1. Manages reservations and designs customized vacation travel itineraries. 2. Provides personalized advisory services with a high level of quality. 3. Works with GDS tools and specialized vacation systems. **Description:** ---------------- **Are you passionate about delivering excellent service and interested in the world of vacation travel?** We are looking to hire a Vacation Customer Service professional specialized in reservation management and customer support. If you have experience with GDS tools and enjoy designing customized trips, this could be your opportunity! **Who Are We?** We are part of **W2M Group**, the travel division of **Iberostar Group**. We design customized vacation travel experiences by combining destination expertise, technology, and an expert team that accompanies customers throughout the entire process—ensuring quality, proximity, and differentiated service. **What Will Be Your Mission?** You will join our vacation customer service team, focusing on ensuring efficient and professional management of corporate client reservations, guaranteeing agile, clear, and high-quality service. Your responsibilities will include: * End-to-end management of vacation travel (air, hotel, train, car, ferry, etc.) * Personalized customer advisory services with exceptional treatment. * Design of itineraries and preparation of travel budgets. * Reservation management and handling of add-ons (extras, complementary services, etc.). * Itinerary tracking and resolution of issues before, during, and after travel. * Administration and tracking of documentation: issuance of vouchers, confirmations, etc. * Daily use of GDS tools. * Collaboration with other departments and teamwork. * Ensuring service quality and an outstanding commercial experience. * Continuous learning about vacation destinations alongside our specialized team. **Requirements:** --------------- ***What Do We Need From You?*** **Minimum 3 years of experience in a similar role.** **AMADEUS** – Selling Platform Connect, including: * Pricing, ticketing, and reissuance. **GDS Reservations:** * Air. * Hotels. * Cars. **Use of Other Vacation Systems:** * Hotel web portals. * Low-cost airlines. * Trains and ferries. Intermediate level of English. Proficiency in office tools: * Excel * Word * PowerPoint **Desirable Knowledge** * Familiarity with vacation destinations and tourism products. * Prior experience in vacation agencies or tour operating. * Billing systems (or similar). Being **W2M·People** has its advantages, because our team’s well-being is our top priority. Joining our team comes with benefits. * We support your continuous professional development through training programs and internal mobility. * We optimize your finances with our flexible compensation program and partnerships with financial institutions. * We want you to fully enjoy your leisure time with travel and hotel discounts. * We care about you and your loved ones—so your birthday is a paid day off, to celebrate as you wish. At **Úbico**, we invite you to evolve the agency model together with us. Apply now and start designing the future of corporate mobility.
