At Boho Club, we are opening a selection process for the position: Night Auditor (Night Shift) *Job Requirements:* \- Education in Finance / Accounting / Front Office / Customer Service \- Experience: Not required; 1 year or more in Front Office/Finance departments is valued \- Prior experience working with Opera Cloud system \- Professional category: Night Auditor / Night Receptionist \- Languages: English: Advanced/Professional Spanish: Intermediate/Advanced Other languages highly valued As a Night Receptionist, you will be fully responsible for the hotel during night hours. You must ensure delivery of outstanding service to all our guests, in line with Boho Club’s vision and values. Working proactively and passionately alongside the team to develop a sustainable business. It is essential to conduct prior research on each arriving guest and accordingly deliver personalized service, coordinating arrivals with Reservations and Housekeeping departments. The Night Receptionist is also responsible for the PMS and key entry system, ensuring information accuracy and timeliness, and performing system backups as needed and completing them. *Main Functions and Objectives of the Position:* \- Welcome and greet guests by providing friendly, efficient and courteous service \- Perform check\-in, check\-out and payment transactions \- Answer phone calls. Answer, screen and forward incoming phone calls \- Receive, sort and distribute mail/daily deliveries \- Manage complaints, arrival, departure and rest functions \- Provide information to guests about facilities, events and services \- Maintain a high level of personal hygiene and appearance \- Ensure the reception area is neat and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures) \- Direct visitors to the appropriate person and office \- Provide basic and accurate information in person and by phone/email \- Maintain office security by following security procedures and controlling access through the reception desk (monitor logbook, issue visitor passes) \- Order receiving supplies and maintain a stock inventory \- Update calendars and schedule meetings \- Arrange travel and accommodation, and prepare vouchers \- Maintain up\-to\-date records of expenses and office costs \- Provide requested information to the Finance Department regarding all activities related to the Front Office department \- Ensure all hotel procedures and cash control points are carried out as directed by hotel management, guaranteeing proper Front Office management *Skills Required for the Position:* \- Enthusiastic with a friendly personality \- Proven experience as a hotel receptionist or similar role, ideally in a 5\* resort or hotel environment \- Bachelor’s Degree / Diploma in Hospitality/Tourism would be a plus \- Proficiency in Microsoft Office suite \- Practical experience with office equipment (e.g., fax machines and printers) \- Customer service orientation and professional attitude and appearance \- Strong verbal and written communication skills \- Ability to be resourceful and proactive when problems arise \- Excellent organizational skills \- Multitasking and time\-management skills, with ability to prioritize tasks \- Ensure established standards and expectations are maintained at the highest personal level \- Develop a culture of excellence within the team \- Ensure all rooms are assigned for daily operations and communicate any last\-minute changes to Housekeeping and Maintenance \- Assist with guest check\-in & check\-out, billing and end\-of\-shift cashier reconciliation \- Coordinate complimentary amenities with the Front Office Manager and Housekeeping Department \- Provide updated room availability and rate information \- Ensure all guest requests are handled by the correct department \- Ensure all stocks, cash and keys remain secure at all times, with access restricted solely to authorized personnel \- Be fully updated on Emergency Procedures \- Assist the Front Office Manager in reviewing and analyzing all guest feedback—both positive and negative—and advise, where necessary, on changes to prevent recurrence \- Guarantee a safe working environment in accordance with hotel procedures and policies \- Ensure statistics are reported timely, in compliance with national and local laws and regulations \- Be responsible for handling all guest requests promptly, efficiently and courteously. Always strive to fulfill all guest requests and exceed their expectations *We Offer:* \- Long\-term employment contract \- Training and professional development plan \- Incentives (sales and target\-based) \- High emotional salary. Positive work environment \- Full\-time schedule. Two days off per week \- Four days off every four days worked \- 8\-hour shifts covering lunch or dinner service *Primary Scope and Purpose of the Job:* To provide front desk customer service according to shift activities, ensuring service quality and accurate administrative records of hotel occupancy, always offering personalized treatment to guests and conveying Boho Club’s values. *Other:* This job description serves as a guideline and may be modified according to the company’s evolving needs. Applications are processed continuously and the position will be filled as soon as possible. We are hiring in Boho Club: Night Auditor/Receptionist *Key requirements:* \- Education: Finance / Customer Service / Front Office / Hospitality \- Professional category: Front Office Receptionist / Night Auditor \- Experience: Not required; at least 1 year preferred \- Opera Cloud \- Languages: English: Professional level Spanish: Professional level Other languages (French, German, Russian, Arabic) will be a plus *Job description:* \- Welcome and greet guests by providing friendly, efficient and courteous service \- Perform check\-in, check\-out and payment transactions \- Answer phone calls. Answer, screen and forward incoming phone calls \- Receive, sort and distribute mail/daily deliveries \- Manage complaints, arrival, departure and rest functions \- Provide information to guests about facilities, events and services \- Maintain a high level of personal hygiene and appearance \- Reception and classification of the daily mail \- Ensure the reception area is neat and presentable, with all necessary stationery and materials (e.g. pens, forms and brochures) \- Direct visitors to the appropriate person and office \- Provide basic and accurate information in person and by phone/email \- Maintain office security by following security procedures and controlling access through the reception desk (monitor logbook, issue visitor passes) \- Order receiving supplies and maintain a stock inventory \- Update calendars and schedule meetings \- Arrange travel and accommodation, and prepare vouchers \- Maintain up\-to\-date records of expenses and office costs \- Perform other administrative receptionist duties such as filing, photocopying, and transcribing Your main qualifications/skills \- Enthusiastic with a friendly personality \- Proven experience as a Front Office Receptionist or similar role, ideally in a 5\* resort or hotel environment \- Proficiency in Microsoft Office \- Customer service and professional attitude and appearance \- Solid written and verbal communication skills \- Ability to be resourceful and proactive when issues arise \- Excellent organizational skills \- Multitasking and time\-management skills, with the ability to prioritize tasks Employment type: Full\-time Benefits: * Professional development support * Transportation allowance * Life insurance * Uniform provided Application questions: * The position is located in Marbella and requires on\-site work. Do you have accommodation in Marbella or nearby? Education: * Diploma/Degree (Mandatory) Experience: * Accounting: 1 year (Mandatory) * Night Receptionist: 1 year (Mandatory) Language: * English (Mandatory) Work location: On\-site employment