N1 Support Technician

Description

**N1 Support Agent UK** ###### **Would you like to join a leading technology company in the automotive sector and build your career in customer service and international technical support? Are you looking for a stable opportunity to apply your technical knowledge and language skills? If so, this position is for you.** **Let us first tell you what you’ll find at GT Motive:** * **Hybrid model:** We combine remote and on-site work to foster flexibility and team collaboration. * **International environment:** You will provide support to customers and users in the UK market within a multicultural setting. * **Team:** You will join a highly experienced, service-oriented professional team. * **Professional development:** You will have the opportunity to grow within a technology company recognized as a leader in the sector. * **Stable project:** You will participate in a key service for our customers and users. * **Innovation:** You will work with specialized digital tools and solutions for the automotive industry. * **Positive atmosphere:** We champion collaboration, respect, and teamwork. **Does this sound like a place where you’d like to be?** You will join as an **N1 Support Agent UK**, and your primary mission will be to deliver first-level support and customer service to our clients and users in the UK, ensuring an excellent service experience and resolving issues related to GT Motive’s products and services. ### **What will you do?** * Provide first-level support for GT Motive’s products and services. * Provide functional support for the SIMS LP UK tool. * Handle customer inquiries and incidents via phone, email, and web chat. * Manage provisioning and creation of web accounts. * Log and track incidents using ticketing tools. * Perform back\-office tasks, providing support to various company departments as needed. ### **What do we expect from you?** * Vocational Training Certificate (CFGM) in Microcomputer Systems and Networks or Higher Vocational Training Certificate (CFGS) in Network Information Systems Administration. * For candidates without the above qualifications, at least 1 year of experience in similar technical support, helpdesk, or call center roles is required. * Native English (mandatory). * Native Spanish (mandatory). * German at C2 level will be highly valued. * Experience with CRM tools. * Experience with ticketing tools. * Experience in customer service or call center environments. ### **At GT Motive, we value people who:** * Communicate effectively. * Are customer- and results-oriented. * Are responsible and committed. * Adapt easily to changing environments. * Maintain a strong quality focus. * Are proactive and solution-oriented. * Handle pressure situations appropriately. * Demonstrate empathy, active listening, and attention to detail. * Possess analytical capability for incident resolution. **Do you see many similarities with your profile? Then we’re eager to meet you!** **GT Motive is your place!** Because every day we strive to be the most innovative company in Technology Solutions and SaaS within the automotive industry. We develop products for all of Europe and are part of the technology division of the Solvd\-Allianz Group. We have a solid track record and continue to grow. We invest in long-term projects, employee commitment, and a culture built on collaboration, trust, and work-life balance.