IT Service Management Support Engineer | Space

Description

Summary: Join an international technical team supporting operational services in a space ground segment environment, ensuring service continuity for critical space operations. Highlights: 1. Support critical European space missions and Earth Observation platforms 2. Join an international technical team in the space domain 3. Grow in a structured, international, and hands-on environment **WHO WE ARE** Etinars is a **values\-focused** company with multi\-year experience, specialised in the recruitment of professionals for **niche markets**, managing the **full life\-cycle** of specialist and executive\-level hires. At Etinars, we genuinely care about who you are and what you need. We place great emphasis on fostering **robust**, **enduring connections** built upon **trust** and **transparency**. Our approach ensures a **swift journey**, leading you hand in hand towards signing your next **career step**. **WHAT WE ARE LOOKING FOR** **IT Service Management Support Engineer \| Space** Join our client’s **international technical team** and support the **operational services** of a **space ground segment environment**. The company is a long\-standing partner of **European space institutions**, delivering solutions that ensure **service continuity**, **monitoring**, and **quality** for **critical space operations**. We are looking for a motivated **IT Service Management Support Engineer** with **2–3\+ years of experience** in **operational IT** or **service management**, with solid knowledge of **ITIL processes** and **service management tools**, eager to grow within a **structured**, **international**, and **hands\-on environment**. For this role, **relocation to Prague** is mandatory for candidates living far from the area. A **B2 level of English** is required due to daily interactions with **ESA teams** and **international stakeholders**. **YOUR TASKS** **Configuration Management** * Maintain and update service baselines, infrastructure, and documentation. * Track configuration items after changes and support audits for consistency. * Identify deviations from standards and report anomalies. **Incident \& Problem Management** * Log, classify, and track incidents; ensure timely resolution within SLAs. * Communicate status and escalate critical issues. * Assist in root cause analysis, corrective actions, and process improvements. * Maintain knowledge base and known error records. **Documentation \& Reporting** * Prepare operational reports on incidents, SLA performance, problems, and trends. * Keep service documentation accurate and support reporting across teams. **YOUR SKILLS AND EXPERIENCE** * 2–3 years in operational IT or IT service management roles. * Knowledge of ITIL processes (Incident, Problem, Configuration). * Experience with service management/ticketing tools. * Strong analytical skills, structured approach, and clear communication. * Technical background in IT, engineering, or related fields preferred. * Fluent English; Italian is a plus. * Experience in the space domain is an advantage. **EXTRA INFORMATION** **Location:** **Prague** **Work location:** Hybrid \- **2 days onsite**, 3 days remote **Start:** Immediate **Eligibility:** * **EU Citizens**, or * **Non\-EU Citizens** already based in the EU with a valid **work permit** This is a unique opportunity to contribute directly to **European space missions**, supporting **Earth Observation** platforms and large\-scale scientific initiatives. Once we receive your CV, we will take the time to evaluate it carefully. Should there be a match for this or any other position at Etinars, we will be in touch. Etinars is committed to supporting a **Diverse and Inclusive Community**. If you meet the minimum criteria for the job, you will be given the opportunity to demonstrate your abilities at an interview.