From **Grupo Planeta**, we are looking for an Administrative Technician (Temporary) for the Loyalty Area to work with schools of **Planeta Formación y Universidades.** What would your main responsibilities be? * Administrative processing of agreements reached by the team. * Monitoring of incident statuses and re-enrollments for notifications. * Personalized support to students, resolving academic and administrative inquiries through various channels (phone, email). * Updating and maintaining databases and management systems. * Supporting the commercial team in preparing reports, campaigns, and retention actions. * Coordinating with other departments to ensure proper process management. * Administrative and back-office management derived from student follow-up. * Managing and sending internal communications to involved departments (collections, administration, commercial area, etc.). What would we like to see in your CV? * Studies in Administration or related fields. * Experience in administrative management and documentation, customer service, and incident resolution. You would fit in with us if you consider yourself a person with… * Strong communication skills and empathetic interaction, especially in student management. * Organizational ability, attention to detail, and multitasking skills. * Proactivity and a problem-solving attitude when handling incidents. * Teamwork and collaboration in dynamic environments. * Interest in the education sector and customer loyalty. If you think this is your opportunity, don’t hesitate to apply! We’re waiting for you! At Grupo Planeta, we offer equal opportunities. We commit to treating all applications equally based on their capabilities, achievements, and experience, regardless of race, nationality, sex, age, disability, sexual orientation, gender identity, or any other classification protected by law.