Customer Community Manager

Description

The Customer Community Manager will lead the strategy, launch, and growth of PVcase’s first customer community. This role bridges Customer Success, Support, and Marketing to create a scalable platform where customers can connect, learn, and advocate. The ideal candidate is a builder, someone who thrives in fast\-moving environments and can turn engagement insights into measurable business impact. * Lead the strategy, design, and launch of PVcase’s customer community platform from the ground up. * Develop and execute an engagement plan to drive community adoption, activity, and long\-term growth. * Partner with Customer Success, Customer Enablement, Support, and Marketing to align community goals with broader customer engagement and advocacy initiatives. * Curate, moderate, and manage daily community interactions to ensure relevance, accuracy, and tone consistency. * Create and publish engaging community\-focused content such as discussion prompts, customer stories, polls, and event highlights that foster collaboration and peer\-to\-peer connection. * Develop programs to recognize and amplify customer advocates and top contributors. * Monitor community metrics (engagement, growth, deflection rate) and report on key performance indicators. * Implement and maintain moderation policies to ensure compliance with brand and data governance standards. * Manage integration between the community platform and existing systems (CRM, knowledge base, marketing automation). * Gather and relay customer feedback trends to Product and CS leadership to inform roadmap decisions. * Understand the nuances and optimize our customer community content with LLMs, AI, and bots in mind. * Solar or Engineering backgrounds preferred. * Fluency in additional languages beyond English preferred (German, Spanish, Italian). * Startup / Scale\-up experience preferred. * 3–5 years of experience in community management, customer marketing, or customer success. * Proven experience launching or scaling an online customer or user community (B2B SaaS preferred). * Strong understanding of digital engagement strategies and customer lifecycle management. * Excellent communication skills with the ability to build trust and engagement across audiences. * Experience working cross\-functionally with Customer Success, Support, Product, and Marketing teams. * Proficiency with community or engagement platforms (e.g., Higher Logic, Gainsight, Khoros, Insided, or similar). * Data\-driven mindset with the ability to analyze metrics and translate insights into action. * Strong organizational and project management skills; able to manage multiple priorities independently. * Familiarity with advocacy, referral, or ambassador programs is a plus. * Excellent communication and presentation skills to effectively engage with technical and non\-technical stakeholders. * Proficiency in using customer relationship management (CRM) software such as Gainsight or Salesforce, and other relevant tools, preferred. ### **About us** PVcase is moving solar forward with an alternative to the traditional labor\-intensive, time\-consuming, error\-prone solar project development process. With our sophisticated site selection, PV design, and yield estimation software, you can achieve maximum results in a fraction of the time — to succeed faster, build better, and accelerate the global transition to clean energy. PVcase ends clunky processes and corrupted data to clear the path to a net\-zero economy. Whether you use a single product or plug into the entire platform, our end\-to\-end site selection, design, and yield assessment software makes you faster, precise, and highly productive at every stage of project development. PVcase is a leading choice for solar energy professionals — our platform serves over 1,800 customers in 75\+ countries, powering the development of more than 4 TW of projects a year. ### **Get ready to enjoy** * Flex benefit package, customizing perks to match your unique style. * Enjoy unlimited remote work or join the vibrant offices in Vilnius, Kaunas, or Barcelona. * Flexible working hours, harmonizing your personal and professional life. * Half\-day Summer Fridays. * Full training and onboarding program for a seamless start. * Exclusive work only with international markets. * Considerable \& steadily increasing salary, recognizing and rewarding your dedication. * Frequent in\-office and after\-hours activities with team members. * Participation in international training programs. * Internal transparency with company results and salary system, promoting a culture of trust and collaboration. * Additional paid vacation days, including birthdays, volunteering, and other occasions. *Immigration\-related employment benefits, such as visa sponsorship, are not available for this position.*