Onsite Support Technician *** GRANADA

Description

Position Summary: We are seeking an Internal IT Support Technician for a strategic technological transformation project, focused on migrating devices to Microsoft Intune and continuously improving IT services. Key Highlights: 1. Strategic technological transformation project 2. Second-level technical support for internal users 3. Collaboration with local and international teams DESCRIPTION At GP DIGITAL, we are looking for a candidate for an IT sector client. ### **Onsite Support Technician – Granada (On-site)** Would you like to be part of a strategic technological transformation project with direct impact on hundreds of users? We are seeking an **Internal IT Support Technician** to play a key role in migrating corporate devices to Microsoft Intune and continuously improving internal IT services. **Conditions** --------------- * Permanent contract * Location: **Granada** * Work mode: **On-site (100%)** * Working hours: Full-time **Your responsibilities:** --------------- * Provide direct support to the IT team in all tasks related to **device migration to Microsoft Intune**, ensuring milestone and deadline compliance. * Participate in the **hypercare phase following implementation**, resolving incidents and guaranteeing an optimal user experience. * Deliver **second-level technical support** to internal users. * Collaborate on documentation, updating, and improvement of support and administration procedures. * Work with local and international teams to ensure stability and evolution of the technology environment. * Actively participate in continuous improvement initiatives and IT process optimization. REQUIREMENTS **Mandatory** ------------------ * Bachelor’s degree in Computer Science, Telecommunications, or equivalent technical qualification. * Experience or solid knowledge of **Windows environments.** * Knowledge of **Microsoft Intune.** * Experience in mobile phone management and support. * **High level of English**, both spoken and written. * Ability to clearly and systematically document processes. * User orientation and excellent communication skills. * Proactive attitude and ability to work in a team. **Desirable** ------------ * Knowledge or experience in **macOS environments.** * Prior experience in technological migration projects. * Familiarity with **IT incident and support management tools.** ### **What do we offer?** * Competitive salary based on experience * Permanent contract or Freelance contract option * Medium-term possibility of joining the client’s permanent staff * 22 working days of vacation * Flexible compensation plan: Health insurance, childcare vouchers, transportation vouchers * Technology and Soft Skills training * Referral program: €500 per recommended candidate who joins us About us... **Grupo Digital** We are an IT consulting firm with a team of over 150 technology professionals, offering stable projects with leading national and international clients, delivering solutions in application development, systems architecture, Artificial Intelligence, Cloud, Cybersecurity, Big Data, etc. More information on our website: **www.grupodigital.eu**