**Top Doctors Group continues to grow!** Do you want to join the company that has revolutionized private medicine and medical technology? At Top Doctors Group, we work to digitize healthcare and establish ourselves as the global leader in eHealth. We are an international company present in 11 countries and recognized for identifying the world’s best doctors and clinics, while also offering advanced digital solutions for patients and healthcare professionals. Join an innovative project with real impact. We are looking for a highly motivated individual to join our customer support team to actively monitor our doctors and provide them with exceptional support. This person will be responsible for efficiently resolving any questions or issues that may arise, maintaining smooth communication with doctors. Additionally, they will be responsible for training and installing tools and services for doctors. This is an excellent opportunity to become part of a major medical project in one of the most competitive sectors, with national and international impact within a rapidly growing, competent, young, and dynamic company. ️ **Responsibilities**: * Follow the Manager’s instructions to ensure doctors’ profiles are complete according to client preferences, maintaining our style and format. * Conduct welcome video calls to explain the company’s identity, platform functionality, and services offered. * Explain tools and technical or functional aspects of the service to doctors and their secretaries. * Configure and install necessary tools. * Configure services offered to doctors based on contract terms and roadmap: Telemedicine, Advance Payment, creation of personal website, appointment scheduling, etc. * Carry out profile modifications and updates not related to content (following current guidelines). * Execute and monitor tasks assigned by the Manager/Team Leader relating to tools, training, and customer support. * Maintain 100% availability during working hours to handle customer inquiries and calls. * Provide assistance in resolving simple platform-related questions. * Collaborate in creating high-quality video content by interviewing doctors on topics relevant to patients via Zoom platform. * Keep doctors informed about new products/services. **Minimum Requirements:** * Prior experience in customer service and excellent communication and listening skills. * Ability to adapt to new procedures, tools, and changes. * Comfort conducting video calls is essential. * Ability to follow specific instructions and independently carry out tasks within defined processes. * Native Italian speaker, basic knowledge of Spanish/English. * Basic computer skills: Excel, Outlook, etc. * Excellent verbal and written interpersonal skills. * It is important to adhere to timelines indicated by the Client Manager or Team Leader for activities and meet established deadlines. **What We Offer:** * ️Growth and stability. * Hybrid work model: Monday to Thursday, 9:00–18:30; Friday, 9:00–15:00. * Leaders who prioritize daily support. * Your birthday is a paid day off. * Social benefits and flexible compensation tailored to your needs. * Digital cafeteria at our offices. * Healthcare discounts. * Young and international work environment. * We know how to have fun—and guarantee plenty of it. At **Top Doctors Group**, we are proud to foster an inclusive workplace where the diversity of all individuals is valued and respected. We firmly believe this is the only way to enable our entire team to fully develop their talents and contribute to our company’s success. We are committed to adapting to your personal needs, so please contact us if you require any kind of accommodation—we’ll help you maximize your talent. We look forward to welcoming you!