At Bora Energía Sostenible, for our Oviedo office, we are seeking an Administrative Customer Service representative to join our Administration team. Key responsibilities include: \- Phone support: Receiving and managing incoming calls from our customers. \- Incident coordination: Supporting sales and forwarding calls as needed. \- Database management: Recording customer interactions and updating the database. \- Handling complaints and claims: Proactively addressing customer concerns and potential issues. \- Performing general administrative and accounting tasks associated with the role. Requirements: \- Previous experience in telephone customer service \- Strong communication skills. \- Proactive individual with a genuine desire to help our customers. Working hours: Split shift from Monday to Friday: 8\.00 to 13\.00 and 15\.00 to 18\.00 Position type: Full-time, Permanent contract Salary: €20\.000,00\-€24\.000,00 per year Experience: * administrative: 1 year (Desirable) * Telephone support: 1 year (Desirable) Job location: On-site