Internal IT Support Technician. English

Description

Location Granada Salary 18,000 € \- 20,000 € Gross/year Category Information Technology and Telecommunications Subcategory Quality Sector Information and Technology Services Working Hours Full-time Work Modality On-site Professional Level Employee Department Information Technology ### **Description** At **NS Group**, we are looking to hire a person for the position of **Internal IT Support Technician**, who will work **on-site** at our client's offices in **Granada.** This role will be key to ensuring adherence to deadlines established for the **Nucleus device migration project to Microsoft Intune**, scheduled for next year, as well as guaranteeing **high-quality technical support** to end users throughout the entire process. The selected candidate will possess a **solid technical foundation**, **excellent communication and collaboration skills**, and a **high level of English**, enabling effective interaction with **international teams and vendors.** **Main Responsibilities** * Provide **direct support to the IT team** across all activities related to the **migration of Nucleus devices to Microsoft Intune**, contributing to the achievement of defined **milestones and timelines.** * Participate in the **hypercare phase** following implementation, managing **incidents**, resolving **queries**, and facilitating an **optimal user experience.** * Collaborate on **documentation**, updating and continuously **improving** support and administration procedures. * Work closely with **local and international teams** to ensure **stability, performance, and evolution** of the technology environment. * Provide **second-level technical support** to internal users when required. **Join Our Team** Would you like to participate in a **highly significant technological project** and further develop your **professional career** within an **international, collaborative**, and **innovation-oriented** environment? If you believe your experience and motivation align with this opportunity, **we look forward to your application.** ### **Minimum Requirements** **What We Seek** * Proven experience or solid knowledge in **technical support and administration of IT environments.** * Ability to **work collaboratively in teams** and cooperate across departments and roles. * Excellent **communication and service-oriented skills.** * **High level of English**, both spoken and written. * Strong **organizational, incident resolution**, and **adaptability skills** for **dynamic environments.** ### **Competencies** * ENGLISH * DOCUMENTATION * SUPPORT * SYSTEM ADMINISTRATION * TECHNICAL SUPPORT * MS Intune * NUCLEUS