Job Summary: We are seeking an Operations Analyst to optimize processes, ensure profitability, and coordinate teams on digital projects, acting as a key liaison within the organization. Key Highlights: 1. Operational process optimization and resource planning. 2. Strategic coordination between Management and teams. 3. Data analysis for actionable insights and continuous improvement. DESCRIPTION At Flat 101, we are international leaders in the design, creation, and optimization of digital products and services. We support major companies in their growth through BXOp (Business eXperience Optimization), our proprietary approach that combines design, data, technology, and business. We are a company whose culture is rooted in continuous improvement, innovation, and people’s well-being. We believe transparency, teamwork, respect, and responsibility are the pillars for building solid projects and lasting relationships. We are now looking to hire an **Operations Analyst**, a strategic role to ensure our projects are appropriately sized, profitable, and benefit from optimal cross-team coordination. ### **What will your mission be?** **Analyze and optimize the organization’s operational processes**, ensuring efficient resource planning, rigorous KPI tracking, and continuous improvement of project profitability and productivity. You will be a **key profile for operational coordination**, acting as the liaison between Management, Project Leads, and various departments to anticipate needs, identify risks, and propose solutions. ### **Your day-to-day will include:** * Analyze processes, workflows, and internal policies to detect inefficiencies and propose improvements. * Monitor and report on key KPIs (gross margin, utilization, forecast, profitability, variances). * Ensure data in Power BI and other tools accurately reflects the economic reality of projects. * Manage daily forecasting: assignment changes, new hires, departures, and workload adjustments. * Ensure proper team sizing by anticipating recruitment or reorganization needs. * Optimize assignments, balancing workload and minimizing project dispersion per profile. * Accelerate resource allocation for new projects and high-propensity proposals. * Conduct specific tracking of strategic accounts regarding availability and assignment. * Monitor correct time logging in our time-tracking tool and track internal hours. * Analyze subcontractor profitability and ensure accurate system allocations. * Identify operational risks or resource conflicts and escalate them with resolution proposals. * Coordinate with Project Leads and Business Development to follow up on renewals. * Ensure smooth interdepartmental communication—from commercial opportunity to project execution. * Identify potential team conflicts or risks and escalate them to Managers/Management. REQUIREMENTS ### **Who are we looking for? A person who matches these skills:** * Prior experience in **project coordination, PMO, operations, or resource planning**, preferably in digital environments or consulting. * Experience in operational and financial data analysis (gross margin, forecast, utilization, profitability). * Advanced proficiency in Excel or Google Sheets. * Experience with project management and time-tracking tools (e.g., Harvest or similar). * Experience in reporting and data visualization (Power BI or other tools). * Ability to translate data into actionable insights and strategic recommendations. * Strong analytical capability and structured thinking. * Rigorous organization and planning skills. * Proactivity and results orientation. * Clear, assertive communication and influence capability. * Negotiation and conflict management skills. * Teamwork and collaborative mindset. * Honesty, transparency, and commitment. * Residency in Madrid or Zaragoza and availability to attend the office two days per week. ### **We value positively:** * Experience in digital services companies. * Applied financial knowledge in project management. * Experience in capacity planning and team sizing. * Familiarity with agile methodologies. * Interest in continuous improvement and data-driven optimization. ### **Why us—and not others? Here’s what Flat 101 offers you:** * **Real professional development:** Customized career plans, annual evaluations, access to specialized training, and ongoing mentoring to strengthen your strengths and help you achieve your goals. * **Flexibility and work-life balance:** Intensive schedule from 8 a.m. to 3 p.m. + 1 flexible hour in the afternoon; intensive and reduced summer schedule (8 a.m. to 3 p.m.) and full trust to manage your time responsibly. * **27 working days of vacation:** We believe rest is essential—so we offer five additional days beyond the collective agreement. You’ll have full flexibility to choose your vacation dates. * **Flexible work formats:** Hybrid or onsite, depending on team and project needs. We champion trust and autonomy in choosing the best way to work. * **Top-tier projects:** National and international projects with leading clients in the digital space, where you can apply your talent and keep learning every day. * **Learning and shared knowledge:** Internal and external trainings, research studies, mentorships, and an open-book culture fostering collective growth. * **A leading, collaborative team:** Diversity, mutual support, and proven expertise in CRO, analytics, design, and product. An environment where communication, empathy, and camaraderie are real. * **Diversity and equality:** We advocate for inclusive, equitable teams proud of their ideas. Flat 101 is committed to equal pay and treatment. We believe diversity is a fundamental pillar of organizational pluralism. * **Culture and DNA:** Collaboration, teamwork, transparency, respect, and flexibility form our foundation. Innovation, continuous improvement, and empathy drive us—creating an environment where ideas are valued and people grow. * **Innovation and dissemination:** We create nationally and internationally recognized research studies. We integrate artificial intelligence into our daily work to boost efficiency, creativity, and excellence. * **A unique environment:** Close-knit, inclusive, motivating, and imbued with a strong sense of belonging. You’ll work alongside passionate, committed people. * **Extra perks and benefits:** Flexible compensation plan (private health insurance, meal vouchers, transportation, childcare), financial bonuses, and event attendance support. We are a people-centered company where the entire team is routinely consulted for corporate decision-making. We aim to build and consolidate the best possible company—and become a benchmark in professional, human, and ethical terms… and we’d love to have you on board. Are you in?