2nd Front Office Supervisor

Description

Job Summary: Higueron Resort is seeking a Front Supervisor to lead the front desk team, ensuring smooth operations and exceptional 5-star service quality for guests. Key Highlights: 1. Supervise and manage the front desk team at a 5-star hotel. 2. Ensure efficient and exceptional service for guests. 3. Resolve incidents and coordinate with other departments. Reporting to the Front Office Manager, Higueron Resort is recruiting a Front Supervisor responsible for daily supervision of the front desk team, guaranteeing seamless operations and exceptional service quality aligned with 5-star standards, to ensure a unique guest experience from arrival to departure. **Main Responsibilities:** \-Front Desk Team Management: Supervise team activities, task allocation and shift scheduling, as well as staff training and development. \-Guest Service: Ensure guests receive efficient service at all times. \-Reservation Control and Coordination: Collaborate with the reservations and sales department to manage occupancy efficiently. \-Incident Management: Resolve operational issues arising during shifts, coordinating with other departments when necessary. \-Operational Processes: Support implementation of hotel operational procedures and policies, ensuring compliance with quality and safety standards. \-Billing and Payment Management: Oversee billing and payment processes at the front desk, ensuring all transactions are accurate and follow correct procedures. \-Interdepartmental Collaboration: Work with other departments such as Housekeeping, Maintenance, and Food & Beverage to ensure guest satisfaction. **Requirements:** \- Prior front desk experience in luxury hotels (minimum 2\-3 years) in a supervisory role. \- Proficiency in PMS systems ONQ and OPERA. \- Excellent communication, leadership, and team management skills. \- English fluency. **Benefits:** \- Competitive salary commensurate with experience. \- Opportunities for professional development and career growth. \- Discounts at our establishments. \- Reduced rates at our fitness and wellness center spanning over 700 m2\. Join us and become part of an outstanding team. We look forward to meeting you! Will you miss this opportunity? Employment Type: Full-time, Permanent Contract Work Location: On-site