Summary: The Tech Training Assistant delivers product and induction training to internal operators and staff, maintains resources, and contributes to a learning culture. Highlights: 1. Deliver induction and product training to internal operators and staff. 2. Maintain existing documentation and teaching resources. 3. Contribute to the company’s culture of learning. **Tech Training Assistant** =========================== GiG’s Product Training team handles external operator as well as internal staff training on subjects ranging across the whole iGaming industry and GiG’s products. We play a key role in launching new and exciting Casino and Sportsbook brands, as well as being responsible for the training of GiG employees and GIG’s internal brands. Key Responsibilities * Deliver induction and product training to internal GIG operators and GiG staff. * Deliver Escalations training to all staff using the GiG Core platform. * Maintain existing documentation and teaching resources. * GiG internal help desk for product related questions * Maintain the team’s knowledge sharing channels * Contribute to the company’s culture of learning * Aid in the delivery of the team’s development projects and objectives Requirements * University level English language skills, with a proven ability to write extensive documents. * Extensive project management abilities, able to handle multiple simultaneous projects. * Excellent time\-management and can work unsupervised for the most part. * Exceptional communication, interpersonal, teaching and presentation skills. * Proven ability to quickly learn all aspects of technical software product. * Excellent reading and writing skills. * Experience training staff in a medium/large size business * Strong passion for learning new skills, tools, processes, and techniques and teaching that knowledge to others. * Ability to travel to client sites to deliver training, sometimes with short notice. * Experience working in a multi\-cultural team environment. * Ability to apply and adjust training techniques in accordance with the audience's needs and training content. * Ability to apply and adjust training techniques in accordance with the audience's needs and training content. Bachelor’s degree in Management, English or Business discipline preferred. * Benefits * Great career development opportunities * Hybrid working model * International Health Insurance * Health and Wellbeing Package (350 EUR per year) * Birthday Day Off * Me Time \- 1 day off per year About Gaming Innovation Group We are an award\-winning iGaming platform and sportsbook provider supplying industry\-leading solutions to our partners and their players. We specialise in helping online and land\-based operators expand their iGaming and sports betting business on a global scale, focusing on innovation and customisation to power localised customer experiences and intimate user journeys. As a regulated markets specialist, we offer compliant entry into 36\+ complex regulated markets around the world. Our powerful iGaming platform is built to be scalable, open and user\-centric, rapidly integrating with our partners' existing tech and preferred third parties. It provides a personalised user experience through our suite of real\-time marketing tools, real\-time data, and real\-time rules engine, allowing our partners to build their own automated bespoke rules, without the need for coding knowledge. Our sportsbook is built mobile\-first and provides a premium player experience through our Bet builder, comprehensive Live betting capabilities and Player props. Our partners benefit from tailored odds, personalised margins, and risk management strategy, increasing the players’ personalised experience. Our partners benefit from an in\-house trading team available 24/7 through direct communication channels, delivering unparalleled agility and service to all our partners, around the clock. Our Hiring Process **Stage****3****:** Hiring Manager Interview**Stage****4****:** Reference Check**Stage****5****:** Offer**Stage****1****:** Talent Acquisition Interview**Stage****2****:** Take Home Test**Stage****3****:** Hiring Manager Interview**Stage****4****:** Reference Check**Stage****5****:** Offer**Stage****1****:** Talent Acquisition Interview**Stage****2****:** Take Home Test**Stage****3****:** Hiring Manager Interview**Stage****4****:** Reference Check**Stage****5****:** Offer 1 2 Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. **Department** Operations **Employment Type** Full Time **Location** Madrid **Workplace type** Hybrid **Reporting To** Alejandro Uribe Pons