Second Maître

Description

Job Summary: We are seeking a Second Maître for Amàre Beach Marbella, responsible for supporting the Maître in planning, coordinating, and directing services, assuming their role in their absence. Key Highlights: 1. Part of Fuerte Group Hotels, with nearly seven decades in the hospitality industry. 2. A unique work environment and an excellent working climate. 3. Opportunities for development and continuous training, with career plans. **Description:** ---------------- We offer a **Second Maître** position at our hotel **Amàre Beach Marbella**. The role involves supporting the Maître in planning, coordinating, organizing, and directing services across all hotel outlets, as well as managing those services, assuming responsibility for such functions in the Maître’s absence. **You’ll gain multiple benefits** You will work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades in the hospitality industry, having grown differentiated brands especially in southern Spain. Competitive salary policy. A unique work environment and excellent working climate surrounded by outstanding professionals. Development opportunities and career plans to grow together. Continuous training: we invest in and promote your talent, with special attention to improving your language skills. **Your typical day will sound like this…** * In the Maître’s absence, you will assume the responsibilities of your immediate superior. * Communicate departmental objectives to the dining room staff, and review critical processes and service preparations through daily mini-meetings, in accordance with the hotel’s established standards. * Collaborate in the planning, organization, and coordination of service across various outlets, including Room Service. * Prepare staff shift and vacation schedules for the dining room team, aligned with occupancy forecasts and workforce sizing tools. * Coordinate and manage the team, supervising compliance with protocols established by Fuerte Group while ensuring a positive working climate. * Control and manage internal HR administration processes for your team, in collaboration with the Human Resources Department. * Manage and control the budget allocated to your department. * Collaborate in conducting inventories, and supervise and control the availability of materials and/or products required for proper departmental operation. * Monitor and supervise the use of departmental equipment, as well as its maintenance, reporting any possible incidents. * Supervise and validate departmental purchase proposals. * Collaborate with and support the Maître to ensure customer service is delivered according to Fuerte Group’s defined protocols and standards. * Support and collaborate with the Maître on initiatives to improve sales and customer satisfaction. * Address and resolve potential customer complaints and/or suggestions, forwarding relevant information to the Maître. * Collaborate in supervising and controlling billing, collections, cash reconciliation, and revenue settlement. * Monitor, manage, and verify charges in coordination with Reception. * Collaborate in monitoring and verifying canceled and/or modified charges. * Implement and ensure compliance with the Operational Ambientation Manual. * Select, evaluate, and collaborate in the training and qualification of Dining Room team members, following the methodology established by the Human Resources Directorate, as well as supporting onboarding processes. * Perform other duties within your scope of competence as requested by your direct supervisor. * Comply with, and ensure others comply with, organizational quality, safety and health, environmental, and data protection standards. **Requirements:** --------------- **You’re ideal for this position if…** Vocational Training I\-II / Intermediate or Higher Vocational Degree in Restaurant Services; Restaurant Management and/or similar. Desirable: Training in Protocol and Customer Service in Restaurants, Hotel Business Management, Enology training. Minimum 3 years’ experience as Second Maître in a 4\*-star or higher hotel. English and German, B1 level. Hotel Management Software; Advanced Office proficiency. Apply for this position now and join the Fuerte Group universe. Share this opportunity with your contacts—you can discover more openings and learn about Fuerte Group Hotels at talent.fuerte\-group.com