Administrative Assistant / Receptionist – Healthcare Sector

Description

An administrative and reception profile is required to manage the front-office operations of a healthcare center. The individual will be responsible for direct patient and visitor assistance, providing courteous and efficient service that contributes to a positive user experience. This includes managing arrivals, guiding individuals within the facility, and professionally and confidentially resolving general inquiries while consistently upholding the service standards inherent to the healthcare sector. Additionally, the position entails comprehensive management of the consultation schedule, including coordinating patient appointments, sending confirmations, and handling possible modifications or cancellations to optimize clinical workflow. Another key responsibility is telephone support: answering incoming calls, routing inquiries to appropriate staff, and providing basic information regarding services and operating hours—all with clear and effective communication. Administrative and financial management is also part of the role, covering tasks such as collecting consultation fees at the time of service, billing patients and insurance companies, and accurately documenting these processes. The candidate is expected to contribute to the smooth operation of the administrative team by supporting other general office and document management tasks necessary for the center’s daily operational efficiency. A minimum of one year’s experience in a similar role within the healthcare sector is required. Intermediate-level office software proficiency is essential to operate management systems and office applications. Vocational training (FP) at the Intermediate Level in an administrative or related field will be considered an asset.