SAT JUNIOR MANAGER (Technical Support Engineer for Generators)

Description

Job Summary: We are seeking a Technical Support Engineer for Generators to provide technical support to customers, coordinate resources, and resolve technical issues throughout the service life of generators. Key Highlights: 1. Professional development within a prestigious industrial/technological group. 2. Continuous training in all aspects of the activity. 3. A growing business with ambition to improve. **We are looking for a Technical Support Engineer for Generators for our Flexible Power Generation business, where the primary mission of this position will be:** Reporting to the current SAT Manager and under their training and supervision, provide technical support to customers throughout the service life of generators, from installation and commissioning onward. **Main Responsibilities** ------------------------- * Support customer service regarding inquiries, complaints, and technical issues related to in-service generators, effectively and promptly. * Coordinate internal and external resources for field interventions and workshop repairs. Supervise daily information (photos, reports) and the final deliverable report. * Provide technical support to internal and subcontracted field engineers during technical assistance activities. * Coordinate with various internal departments to resolve technical inquiries and issues. * Technically, contractually, and logistically prepare technical assistance and repairs at customer vessels/plants. * Report relevant issues to the Quality Department for root cause analysis and continuous improvement. * Develop and maintain technical documentation ensuring service quality and consistency. * Support the Commercial Department in defining spare parts, service, and contract offers. * Collaborate with the Technical Office on service-related design aspects. * Travel occasionally to customer sites for technical assistance, technical meetings, and commercial support. * Travel to supplier facilities when necessary. **Requirements** -------------- * Electrical, Electromechanical, Naval, or Industrial Engineer. Alternatively, Mechanical or Electronics/Control Engineer. * Minimum 3 years of experience in technical service, engineering, or project management within an industrial equipment environment. * Strong communication skills—both spoken and written—with customers. Customer-oriented mindset. * Problem-solving attitude. * Ability to work collaboratively and coordinate across different functions to achieve objectives. * Advanced level of English. **Preferred Qualifications** --------------- * Experience with engines and/or electric generators, including solid technical knowledge of these products and associated service, engineering, and/or manufacturing processes. * Experience in service project management. * Attention to detail. * Ability to persuasively and logically defend positions. * Basic knowledge of SAP. * Basque language proficiency. **WHAT WE OFFER** ------------- * Professional development within a major, internationally recognized industrial/technological group. * Continuous training in all aspects of the activity. * Join a healthy, growing business with strong ambitions for expansion and improvement. At Ingeteam, we value diversity and facilitate the integration of people with disabilities. Therefore, if you meet the general requirements for this vacancy and hold a disability certificate indicating a degree of disability equal to or greater than 33%, Ingeteam will positively consider your application—feel encouraged to contact us! \#LI\-DNP