IT Systems Engineer

Description

Summary: We are seeking a Systems Engineer with hands-on experience in IT systems, virtualization, and cloud technologies to design, deploy, operate, and maintain reliable and secure IT infrastructures. Highlights: 1. Design, deploy, and support on-premises and cloud-based IT systems 2. Automate recurring operational tasks for improved efficiency 3. Collaborate effectively with customers and internal teams **Description:** ---------------- **Company description :** OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality \& availability. As part of our integral end\-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience. In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries. Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably \- without the limitations of technology. With our possibility platform, we enable a comprehensive suite of end\-to\-end managed solutions (Connectivity, Network, Cyber Security, Cloud \& IT, IoT \& Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams. As a global company with a local focus, we help make tomorrow’s possibilities today’s realities. This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support. At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions. **Job Summary:** We are looking for a **Systems Engineer** with solid hands\-on experience in IT systems, virtualization, and cloud technologies to work directly in customer environments. You will design, deploy, operate, and maintain reliable and secure on\-premises and cloud\-based IT infrastructures, ensuring availability, performance, and scalability. This role requires the ability to work autonomously in day\-to\-day operations, apply structured problem\-solving approaches, and collaborate effectively with customers and internal teams to deliver high\-quality services. **Core Responsibilities:** * Ensure contractual customer support SLAs are met. * Provide professional and effective customer support in live environments. * Maintain clear and proactive communication with customers and internal stakeholders. * Report system status, incidents, and risks to key stakeholders. * Maintain accurate asset inventory and system documentation. * Create and maintain “as\-built” documentation and technical records. * Follow defined processes and contribute to their continuous improvement. * Participate in on\-call and operational rotations as required. * Act as a positive and collaborative member of the OmniAccess team. **Role\-Specific Responsibilities:** * Design, implement, and support on\-premises and cloud\-based IT systems, including virtualization platforms, operating systems, backup solutions, and supporting infrastructure. * Implement new system solutions and improve the efficiency, performance, reliability, and security of existing environments. * Implement and support system monitoring, alerting, and capacity management solutions. * Perform advanced monitoring, troubleshooting, fault isolation, and resolution in complex system environments. * Investigate and resolve system incidents using structured troubleshooting methodologies. * Plan and execute scheduled system maintenance, upgrades, and patching activities. * Create and maintain technical and operational reports based on customer, internal, and regulatory requirements. * Create and maintain “as\-built” documentation, as well as process and procedure documentation. * Automate recurring operational tasks using scripting and automation tools to improve efficiency and reliability. **Requirements:** ----------------- **Technical Experience:** * Experience with M365 Core suite (Exchange, Teams, Sharepoint, Entra ID…). * Experience with Windows Server and Linux operating systems. * Experience with backup and recovery solutions and concepts. * Experience with system monitoring and alerting tools. * Experience with Device Platforms like iOS, Android and Windows 10/11\. * Experience with identity, authentication, and access management concepts. * Experience with scripting and automation tools (e.g. PowerShell, Bash). **Professional Experience:** * Experience working directly with customers in technical support or delivery contexts. * Experience explaining technical issues, solutions, and decisions to non\-technical stakeholders. * Experience managing tasks and priorities effectively in operational environments. * Experience working within defined processes, ticketing systems, and escalation paths. * Experience collaborating with internal teams to resolve incidents and deliver solutions. * Experience collaborating with cross\-functional teams in project\-based and sprint\-driven environments. **Education, Certifications and Experience:** * Bachelor’s degree in Computer Science, Engineering, or a related field of study is a plus. * 3–5 years of experience in IT systems or cloud operations is a plus. * Relevant certifications related to systems, virtualization, cloud platforms, or backup technologies (e.g. VMware, Microsoft, Linux, cloud provider certifications) are a plus. **Desired attitudes:** * Always strives for quality and reliable results. * Demonstrates a proactive and positive communication mindset, able to engage and collaborate effectively with others. * Is a positive team player, able to work collaboratively towards common goals. * Shows organization and discipline, maintaining effectiveness in complex and uncertain environments. * Is willing to contribute ideas and viewpoints within a diverse team committed to continuous improvement. * Demonstrates a strong sense of accountability for their work and results. * Takes care of others as part of the overall OmniAccess team. **Other requirements:** * Will be part of a paid on\-call after\-hours rotation as part of the operational support model. * May work in shifts (morning, afternoon, or weekend) depending on operational needs. * \>15% travel may be required. **Why join us:** * Continuous training and possibilities for further growth as the company expands. * Annual performance bonus. * Private health insurance. * Hybrid work based in a Technology Business Park in the beautiful island of Palma de Mallorca (Spain). * Work in a collaborative team environment with high standards for delivery and accountability where you will learn about communications technology and services for maritime and yachting applications. * Be part of an international team from different backgrounds that appreciates diversity, and where ideas are always welcome and discussed. *OmniAccess is an equal opportunity employer determined to build a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone—regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status—has fair and equal access to opportunities for growth, development, and success.* *We are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, and alignment with the requirements of the role, ensuring a transparent and merit\-based selection for every candidate.*