Position Summary: This role contributes to the tracking and coordination of projects, vendors, and operational activities, supporting the planning and management of technology services and solutions. Key Highlights: 1. Project and operational activities coordination 2. Request and incident management via ticketing 3. Collaboration with internal teams and vendors Job Function: Hidden (34762) The role: Location: Méndez Álvaro, Madrid | Work Mode: On-site | Visa Requirements: Spain Work Permit | Languages: Spanish mandatory, English desirable **Role Introduction** As our new Coordination Support Technician, you will contribute to the tracking and coordination of projects, vendors, and operational activities within a large-scale corporate environment. Your work will be critical in supporting service and technology solution planning, task control, and operational management. You will collaborate with various internal teams, external vendors, and end users to manage requests, track tasks, and ensure processes run efficiently. Your contribution will help maintain service quality and ensure smooth operations. **Key Responsibilities** * Coordinate and track operational tasks and project activities * Manage requests and incidents using ticketing tools such as Jira, Remedy, or Snow * Support the administration and coordination of technology solutions and processes * Coordinate with external vendors on deliverable tracking, timelines, and service levels * Provide support for mobile device-related operational management * Manage incoming/outgoing goods and warehouse material organization * Facilitate communication among internal teams, users, and vendors to resolve incidents What we need to see from you: Essential: * Medium or Higher Vocational Training qualification in a technical or administrative field * Experience in task coordination, project support, or operational management * Familiarity with ticketing tools such as Jira, Remedy, Snow, or similar * Organizational skills and ability to manage multiple tasks simultaneously * Analytical thinking and problem-solving ability Desirable: * Knowledge of agile methodologies such as Scrum or Kanban * Experience working in large corporate environments * Basic or intermediate English proficiency * Residence in Madrid or surrounding areas Why SoftwareOne?: **SoftwareOne and Crayon** have joined forces to form a global AI-powered software and cloud solutions provider, with an ambitious vision for the future. With a presence in over 70 countries and a diverse team of more than 13,000 professionals, we offer unparalleled opportunities for talent to grow, make an impact, and help shape the future of technology. At the heart of our business are people. We empower our teams to work without borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you’re passionate about cloud, software, data, artificial intelligence, or building strong customer relationships, you’ll find a place here to thrive. Join us and become part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can truly go global. Accommodations: At SoftwareOne, we welcome candidates from all backgrounds and with all types of abilities. If you require a reasonable accommodation during the selection process, please email reasonable.accommodations@softwareone.com, indicating the position you are applying for and your country of residence. A member of our team, uninvolved in the selection process, will contact you to discuss your specific needs, and we will do our best to accommodate them. All information you share will be securely stored and treated with the utmost confidentiality, in accordance with the GDPR. At SoftwareOne, we are committed to providing a respectful environment offering equal employment opportunities to all candidates and Swomies**, regardless of race, color, religion, age, sex, nationality, political affiliation, disability, genetic condition, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local legislation. We encourage individuals who have taken a career break to explore SOAR, our return-to-work program designed to help professionals re-enter the workforce. Gain experience, enhance your skills, and connect with a supportive community to reignite your career!