Supervisor-Front Office

Description

**Additional Information** **Job Number**26081212 **Job Category**Rooms \& Guest Services Operations **Location**Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all guest check-in registrations, verify guest identity and payment method, assign rooms, issue and activate room keys. Open accurate accounts for each guest according to their requirements. Enter information into the Marriott Rewards loyalty program. Ensure rates comply with market standards and that all exceptions are properly documented. Obtain payment prior to issuing room keys and verify or adjust billing accordingly. Collect and review daily incident reports, logs, and exception lists. Complete cashier reports and closing reports. Provide guests with directions to destinations and offer information about the hotel. Respond to guest requests by contacting appropriate staff as needed. Follow up to ensure requests have been addressed. Process all forms of payment, receipts, disbursements, and expenses. Balance and submit receipts. Calculate and secure cash drawer at the beginning and end of each shift. Obtain manual authorizations and adhere to all Accounting procedures. Notify Loss Prevention or Security of any theft complaints reported by guests. Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Cultivate and maintain positive working relationships, support the team in achieving common goals, and listen to and appropriately respond to employee concerns. Comply with all company policies and procedures; report accidents, injuries, and unsafe working conditions to management; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information and protect company assets. Greet and acknowledge guests in accordance with company standards, anticipate their service needs and fulfill them, assist guests with disabilities, and thank guests with genuine appreciation. Speak using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using proper protocol. Ensure adherence to quality standards. Enter and retrieve information using computers or point-of-sale (POS) systems. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent GED certificate. Relevant work experience: At least 1 year of related work experience. Supervisory experience: At least 1 year of supervisory experience. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Aloft, we’re not your typical hotel — but we’re not complicated either. Our goal is to be the base and starting point for our guests. Whether they’re stepping out to walk their dog and returning for a drink, wrapping up a day full of meetings with colleagues, or visiting the city to see family, friends, or their favorite band, we provide a connection point — with others and with the surrounding area — through modern design and bold personality. We seek confident, self-assured individuals who aren’t afraid to step outside the norm. If the idea of connecting with others excites you, Aloft Hotels is the perfect fit. By joining Aloft Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.