Guest Experience Expert

Description

**Additional Information** **Job Number**26081213 **Job Category**Rooms \& Guest Services Operations **Location**Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our jobs are not just about making sure guests check in and out smoothly; they are also about creating unforgettable and unique experiences. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests throughout their stay. They empower themselves to move freely through their space and do what needs to be done — whether it’s handling operational tasks; responding to guest requests; completing reports; sharing information about local attractions; or assisting guests with loading/unloading vehicles and transporting luggage to/from rooms and/or to designated bell areas. The Guest Experience Expert ensures every interaction feels like a positive part of the experience. No matter your role, there are fundamental things that support success — creating a safe workplace; following company policies and procedures; maintaining quality standards; and ensuring your uniform, personal appearance, and communication remain professional at all times. The Guest Experience Expert is always on the move (standing, sitting, walking for extended periods, navigating narrow, confined, or elevated spaces, and climbing up or down service stairs and/or ramps); taking an active role (must be able to move, lift, push, pull, and place objects unassisted weighing up to 50 lbs, and up to 100 lbs with assistance; reach above and below knee level; bend, twist, pull, and stoop). Performing all tasks to the best of one’s ability (and other reasonable duties as requested), it is critical that Guest Experience Experts consistently do the right things for guests and the business. DESIRABLE QUALIFICATIONS Education: High school diploma or equivalent General Educational Development (GED) certificate. Relevant work experience: No relevant work experience required. Supervisory experience: No supervisory experience required. License or certification: None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Aloft, we’re not your typical hotel — but we’re not complicated either. Our goal is to serve as a base and starting point for guests. Whether guests step out to walk their dog and return for a drink, wrap up a day full of meetings with colleagues, or visit the city to see family, friends, or their favorite band, we offer a connection point — to others and to the surrounding area — through modern design and bold personality. We seek confident, self-assured individuals who aren’t afraid to break from the norm. If connecting with others excites you, Aloft Hotels is the perfect fit. By joining Aloft Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.