IT Support Technician

Description

#### **We are looking for an IT Support Technician passionate about technology and committed to service!** At Grupo PROEDUCA, a leading group in Spanish-language online higher education, we are seeking an **IT Support Technician** to join our Technical Support team. If you are proactive, solution-oriented, and eager to grow within a dynamic environment, we want to meet you! **What will you do on a daily basis?** * Maintenance of workstations (hardware, systems, networks, and software). * Management of monitoring tools, primarily Zabbix and Nagios. * User support and maintenance for Microsoft Office 365\. * Basic Active Directory management. * Basic support for network infrastructure. * Incident resolution and tracking, ensuring SLA compliance. * Incident management using Jira. * Participation in technological projects and continuous improvement initiatives. **What are we looking for?** * Higher Vocational Training Degree in Microcomputer Systems, Systems Administration, Telecommunications, or related field. * Experience in technical user support and incident resolution. * Knowledge of hardware, operating systems, networks, Office 365, Active Directory, and monitoring tools such as Zabbix or Nagios. * Experience with Jira is a plus. * Proactive, organized, user-focused individual with strong teamwork skills. * Interest in learning and participating in innovation projects. **What do we offer?** ✅ Stable contract with professional development. Hybrid work model: 4 days on-site and 1 day remote per week. Working hours: Monday–Thursday 9:00–18:15, Friday 9:00–14:00\. Offices in Pozuelo de Alarcón, located just 3 minutes from the train station. Flexible compensation: private health insurance, transportation allowance, childcare support, and gourmet card. Up to 80% discount on UNIR degree programs. 26 working days of vacation, 4 personal days, and an annual bank of 16 hours. A collaborative, dynamic environment focused on professional development. **We want to meet you!** If you enjoy solving technological challenges and delivering high-quality service to users, this is your opportunity to further develop your career with us. The EDUCATIONAL GROUP is committed to equal opportunities and diversity, fostering a discrimination-free environment. \#LI\-SP1 Group companies Management and Administration Staff (PGA) Position Technology Locations Madrid \- Spain Employment type Full-time Experience level Technicians Company PROEDUCA \- Globalpro