At **GRUPO SPEC**, part of the **OCTIME GROUP**, we have been providing comprehensive software and hardware solutions for **time management** and **access control** for companies and organizations of all sizes for over 40 years. With national and international presence (subsidiaries in Portugal and Argentina, and a global network of more than 30 partners), we are an established company committed to constant innovation. www.grupospec.com www.octime.com **What are we looking for?** We are seeking a **Technical Support Technician** for our offices in Barcelona. **Essential requirements:** High-level or native proficiency in **Portuguese** and **Italian** (spoken and written) and knowledge of computer systems. **Main responsibilities:** * Providing technical support (phone/email) to medium and large companies. * Resolving technical incidents (software and hardware). * Functional support to end users. * Ticket management and follow-up. * Continuous training on proprietary products (time and access management). **Ideal profile:** * **Bilingual level in Portuguese and Italian.** * Previous experience in call centers, helpdesk, or technical support. * Knowledge of: Databases (DB), LAN/WAN networks, web servers, Office suite. * Problem-solving skills, customer orientation, teamwork, and good time management. **What we offer:** * **Indefinite contract** with a leading and growing company. * Hybrid model: **2 days of remote work per week**. * **Flexible working hours** for start and end times. * Working schedule: * Monday to Thursday: 9:00 – 14:00 and 15:00 – 18:30 * Friday: 9:00 – 14:00 * On-call duty once a month (Friday afternoons or local holidays) * **Continuous training** and career development plan. * **Collaborative and dynamic work environment.** * **Free coffee machine** at the office. SPEC S.A.U. publicly declares its commitment to diversity and gender equality in the workplace, formalized through the approval, implementation, and monitoring of the company's Equality Plan, in accordance with Organic Law 3/2007, of March 22, on the effective equality of women and men, and related regulations. In this regard, SPEC S.A.U. implements active policies to achieve real and effective equality between both genders, which are a fundamental part of our corporate values. This core principle of our corporate culture applies to all aspects of employment relationships, including the personnel selection and hiring process. Position type: Full-time, Indefinite contract Salary: €1,527.35\-€1,848.17 per month Job location: Hybrid remote work in 08014 Barcelona, Barcelona province