Customer Management Specialist – Continuous Due Diligence (37769)

Description

Job Summary: We are seeking a Customer Management Specialist – Continuous Due Diligence to ensure proper execution and monitoring of the CDD management model, driving continuous improvement. Key Responsibilities: 1. Collaborate in the definition and execution of DDC strategic plans. 2. Drive continuous improvement of the model and customer data quality. 3. Actively participate in coordination with various bank departments. **Reference:** 37769 **Location:** Spain \> Barcelona \> Sant Cugat **Organizational Levels:** Retail Banking \> Marketing, Customers and Savings & Investment \> Customer and Account Management \> Customer and Account Management \> Customer and Account Management **Multi-location possibility:** No (1\) **Remember to update your professional profile before submitting your application** **What are we looking for?** -------------------------- From the **Customer and Account Management Unit**, we seek a **Customer Management Specialist – Continuous Due Diligence**, with strong analytical capability, structured thinking, execution focus, and a positive attitude. We are looking for a proactive, results-oriented individual who brings rigor, commitment, and continuous improvement to customer management. **Let’s talk about the project...** ---------------------------- MISSION Ensure proper execution and monitoring of key components of the Continuous Due Diligence (CDD) management model, collaborating in plan definition and execution, commercial action planning, cross-departmental coordination, and reporting to Management. The role will actively contribute to driving continuous improvement of the model, customer data quality, governance structure, and alignment with business objectives. RESPONSIBILITIES * Support volume analysis and development of the business dashboard, ensuring information quality, consistency, and availability for decision-making. * Manage business data requests and demands, coordinating collection, validation, and delivery of requested information to various internal departments. * Participate in defining and monitoring DDC model plans, ensuring plans integrate commercial priorities with regulatory requirements under the Anti-Money Laundering and Counter-Terrorist Financing Act. * Support development of the standard model by identifying areas for improvement and proposing optimizations. * Collaborate in coordination with other bank departments, engaging with model stakeholders: Commercial Network, Regulatory Compliance, Centralized Operations, Legal Advisory, Customer Experience, Marketing, etc. * Participate in governance activities, preparing documentation for follow-up meetings, working forums, and presentations to Management (SteerCos), and ensuring coordination among all involved teams. **What do we value in your application?** ------------------------------------- **Education** * Bachelor’s degree, Diploma, or Higher Education qualification. **Experience** * +2 years in a similar role or in consulting. **Technical Knowledge and Competencies** * Basic financial knowledge. * Process analysis and continuous improvement. * Strategy and business models. * Data analysis (relational DBs and Business Intelligence). * Digital transformation knowledge. **Additional Information** ------------------------- *Banco Sabadell is committed to fostering work environments where individuals are treated with respect and dignity, promoting the professional development of its workforce and ensuring equal opportunities in recruitment, training, and career advancement. We offer a workplace free from any discrimination based on gender, age, sexual orientation, religion, ethnicity, or any other personal or social circumstances.* *Banco Sabadell is part of the network of companies awarded the "Equality in the Workplace" distinction by the Ministry of Equality.* (1\) Multi-location: refers to the job location and encompasses/ includes/ allows\* the possibility of working from any office or corporate center within the bank’s network, irrespective of the physical location associated with your position, while adhering to teleworking guidelines. *Reproduction in whole or in part of any section herein, in any medium, is strictly prohibited without the prior written consent of Banco Sabadell Group.*