Igualada Customer Service - Customer Facing Job Listings

Customer Support & Strategy Internship64842316339203120

Indeed

Customer Support & Strategy Internship

**Before applying****:** please note that to be eligible for this position, you must be currently enrolled at a university in Spain **and remain enrolled until the end of the internship**. You must also be available to start the internship in **February 2026** and continue participating in the program until **June–July 2026**. Join our team at the intersection of product management and customer experience innovation. As a Product \& Customer Insights Intern, you’ll analyze customer feedback, support data, and product usage metrics to uncover actionable insights. You’ll collaborate with product managers, support teams, and data analysts to prioritize features, document customer journeys, and support the development of AI\-powered customer support solutions. Your work will help optimize support workflows, enhance user satisfaction, and shape future customer experiences. **Key Responsibilities:** * Analyze customer feedback and product data to identify improvement opportunities. * Collaborate with product and support teams to prioritize features based on user needs. * Support implementation and testing of AI tools for customer support. * Document customer journeys and process improvements. * Contribute to evaluating new support technologies. **Preferred Skills:** * Currently studying a bachelor's or master's Degree in Industrial Engineering, Computer Science or a related field * Strong analytical and problem\-solving skills; Excel proficiency preferred. * Interest in AI tools (chatbots, predictive analytics). * Excellent communication and collaboration skills. * Passion for improving customer experiences through data and technology. **Experience our benefits**: Being part of HP means access to an international community with lots of growth opportunities within the company, professional development resources, networking opportunities, while enjoying in a great atmosphere making an impact. * You will be able to choose to either work office\-based or hybrid work style. * Flexible schedule for part time (4h/day) or full time (8h/day) for a 6 to12 months agreement. * Lunch in the cafeteria. * Love sports? Then take advantage of our sports center (indoor and outdoor); gym, squash courts, tennis courts, basketball courts and with 25\+ regular coordinated activities / sports , such as HIIT training, squash, basketball and yoga. * A NextGen employee Network, which host fun events on a regular basis. * Free printing Happy hour – from photographs to large posters. And Hands\-on workshops to print with the latest technology – from wall covers to 3D printed models. Sounds like you? Please apply and let’s talk!

Carrer d'Elisenda Ribatallada, 11, 08172 Sant Cugat del Vallès, Barcelona, Spain

ADMINISTRATIVE/COMMERCIAL64842267892355121

Indeed

ADMINISTRATIVE/COMMERCIAL

A company based in Montcada i Reixac is seeking an Administrative/Commercial Assistant. Main responsibilities include customer service, order management, invoicing and basic documentation, administrative support to the sales team, and other internal management and coordination tasks. * Minimum 1 year of experience. Professional experience and/or vocational training (Intermediate Level Vocational Training Cycle) or Professional Certification in the administrative-commercial field is mandatory. * Competencies/knowledge: Proficiency in Excel, Word, and Outlook is mandatory. Knowledge of management software (ERP/CRM) and/or industry-specific software for the graphic sector will be valued. * Permanent employment contract * Full-time position * Gross monthly salary: €1,354 * Additional information of interest: A full-time permanent contract is offered, with working hours from Monday to Friday, 9:00–14:00 and 15:00–18:00, including statutory breaks. Immediate start. This contract is funded under a program supporting the employment of individuals in situations of vulnerability (SOCCONTRACTACIÓ); therefore, candidates must meet the eligibility requirements to participate in the selection process.

Les Malves, 258, 08110 Montcada i Reixac, Barcelona, Spain

€ 1,354/month

Customer Service French/English64522482053763122

Indeed

Customer Service French/English

**Claro Consulting is helping Momabikes hire a person for their Customer Service and After-Sales Support department who is fluent in English and French.** Momabikes is a company experiencing rapid international expansion, with a strong presence on European marketplaces and undergoing a digital transformation process. Its culture combines passion for the product with continuous improvement of the customer experience. **Your mission** Using English and French, you will be responsible for managing after-sales inquiries and issues, supporting the customer throughout the entire process after purchase. Your role will be key in ensuring close, professional, and efficient service by coordinating with internal departments (logistics, warehouse, administration) and actively contributing to service improvements. **Responsibilities** Respond to customer inquiries regarding products, orders, and shipments Process returns, exchanges, refunds, and after-sales issues Coordinate with logistics and warehouse teams to ensure proper resolution of each case Inspect returned products and follow up until the issue is resolved Manage tickets through platforms such as Zendesk Conduct customer satisfaction surveys and contribute to continuous service improvement **Requirements** Previous experience in customer service or after-sales support Proficiency with customer service tools (Zendesk or others) Strong organizational skills, attention to detail, and problem-solving orientation Fluent in Spanish, English, and French Empathetic attitude, solution-oriented, and eager to contribute in a dynamic environment **What Momabikes offers** Stable project within a company growing across Europe Opportunity to develop within a dynamic and innovative environment Excellent work environment with a close-knit and collaborative team **Would you like to become part of a purpose-driven company experiencing rapid growth with international ambitions?** **Send us your application.** This recruitment process is managed by **Claro Consulting**. As a consultancy specialized in strategy, organization, and talent, we conduct recruitment processes free from discrimination based on age, gender, sexual orientation, religion, ethnicity, or any other condition. We promote an inclusive environment where talent and potential are the true focus.

Carrer dels Madrazo, 48, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Support Agent - French/Italian Speaker64522482007426123

Indeed

Customer Support Agent - French/Italian Speaker

**Job Title** Customer Support Agent \- French/Italian Speaker**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Fluent in Italian or French \- one of them is mandatory. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Support Representative - French/Italian Speaker64522482023809124

Indeed

Customer Support Representative - French/Italian Speaker

**Job Title** Customer Support Representative \- French/Italian Speaker**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Fluent in Italian or French \- one of them is mandatory. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Support Agent - Tuesdays to Saturdays64521304069633125

Indeed

Customer Support Agent - Tuesdays to Saturdays

**Job Title** Customer Support Agent \- Tuesdays to Saturdays**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Availability to work from Tuesdays to Saturdays; * Proficiency in other language will be a plus. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Support Agent - Sundays to Thursdays64521304085123126

Indeed

Customer Support Agent - Sundays to Thursdays

**Job Title** Customer Support Agent \- Sundays to Thursdays**Job Description Summary** Shape the Future of Hospitality Support at Amadeus! Join our Hospitality division and build a rewarding career at the crossroads of technology and customer experience. Amadeus is globally recognized for delivering exceptional customer care, and we want you to help us raise the bar even higher! Our award\-winning Customer Support team provides first\-line assistance to a worldwide network of hotels—ensuring smooth operations and outstanding service every day. **Your Main Responsibilities:** * Deliver clear, professional, and timely support to our global customers via verbal and written communication; * Provide effective technical assistance, resolve inquiries, and follow up to guarantee customer satisfaction; * Drive continuous improvement initiatives by identifying process gaps and opportunities for optimization; * Collaborate across departments to manage escalations and secondary investigations, ensuring seamless resolution; **About the Ideal Candidate:** * Proven experience in Customer Support or a related service environment; * A proactive problem solver who takes ownership and delivers results; * Strong customer focus with the ability to navigate technical and communication challenges; * Comfortable working with tools like Salesforce and Microsoft Office; * Previous experience in travel, hospitality, or airline industries is a plus; * Fluent in English; * Availability to work from Sundays to Thursdays; * Proficiency in other language will be a plus. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Support Representative - French or Italian speaker64521304037378127

Indeed

Customer Support Representative - French or Italian speaker

**Job Title** Customer Support Representative \- French or Italian speaker**Job Description Summary** Maintain and Improve Amadeus’ high\-quality customer support! Join our Hospitality department at Amadeus to develop a fulfilling and rewarding career at the intersection of Technology and Hospitality. We are known worldwide for the quality of our customer care, and we want you to help us contribute to our success in the years to come! Amadeus Hospitality’s award\-winning Customer Support team offers first\-line support to its global customer base in Hotels! **Your main responsibilities:** * Maintain excellent verbal and written customer support required by our global customers. * Provide effective and timely customer service, technical support, and follow\-up on customer requests. * Develop continuous improvement initiatives to enhance our high\-quality customer service by identifying problems and opportunities in our processes. * Lead cross\-department collaboration initiatives such as secondary investigations from other departments and escalations. **About the ideal candidate:** * Experience in Customer Support area. * Proactive problem solver who takes initiative to get things done. * You are a customer\-oriented problem solver who can overcome communication barriers and technical obstacles for our customers. * Adept at using new software tools such as Salesforce or Microsoft Office is beneficial. * Previous professional experience in travel agencies or airlines (nice to have). * Fluent in English. * Second language: French or Italian, one of them is mandatory. **What we can offer you:** * A complete rewards offer \- Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA \- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn \- Learning happens all the time and in many ways at Amadeus, through on\-the\-job training, formal learning activities, and day\-to\-day interactions with colleagues. * A caring environment \- Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible working model \- We want our employees to do their best work, wherever and however it works best for them. * A diverse and inclusive community \- We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company \- Trust and reliability are fundamental values that drive our actions and shape long\-lasting relationships with our customers, partners, and employees. * A critical mission and purpose \- At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. \#LI\-EMEA **Diversity \& Inclusion** Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Carrer de la Granada del Penedès, 4, Sarrià-Sant Gervasi, 08006 Barcelona, Spain

Customer Service Engineer64396672507651128

Indeed

Customer Service Engineer

**Description:** ---------------- At Mercaconsult, a consultancy specialized in technical and industrial talent selection and development, we are collaborating with a leading company in the capital goods sector that wishes to incorporate a Customer Service Technician into their team. We are looking for a professional with a solid technical background, customer service vocation, and enthusiasm to become part of an international and dynamic environment. ***Position Mission*** Reporting to the Customer Service Manager, you will join the technical-commercial customer support team, tasked with providing global solutions and support through spare parts management, maintenance services, and technical interventions (upgrades). **Main Responsibilities** * Provide customer support, both reactively (upon customer request) and proactively (identifying improvements and upgrades that add value). * Manage spare parts and services, coordinating incidents with various internal departments. * Prepare quotations for spare parts, services, and maintenance contracts. * Monitor contracts and plan technical interventions. * Collaborate on technological improvement projects with multidisciplinary teams. **What we offer:** * Opportunity to join a leading company in its sector with international presence. * Collaborative, technical, and dynamic work environment that values initiative and continuous improvement. * Stable project with opportunities for professional growth. * Competitive conditions, aligned with the experience offered. **Requirements:** --------------- * Degree in Industrial Engineering or equivalent qualifications. * Minimum of 3 years of experience in industrial environments, preferably within capital goods companies. * Technical knowledge of mechanics and electronics of industrial machinery. * Strong communication skills and customer orientation. * Ability to work in teams and manage projects. * Fluent English is essential; French is highly desirable.

Carrer del Camí Reial, 49, 08184 Palau-solità i Plegamans, Barcelona, Spain

Teleoperator Sant Cugat del Vallés (CHRISTMAS CAMPAIGN)64288887796995129

Indeed

Teleoperator Sant Cugat del Vallés (CHRISTMAS CAMPAIGN)

**Important Call Center is looking for a teleoperator in Sant Cugat del Vallés to carry out the following functions:** **Functions:** \- Answer customer inquiries and suggestions by phone. \- Make calls to present products and services to loyal customers (NO COLD SALES). \- Sell products or services via telephone calls. **Requirements:** \- Enthusiastic, creative and dynamic person with strong communication skills. \- Previous experience as a teleoperator will be valued. \- Availability to work from Monday to Saturday. **We offer:** \- An open and dynamic work environment. \- Immediate incorporation. \- Salary: 9.10 euros/hour. \- Morning shifts: 9.30-14.30 or 9.30-15.30h; or afternoon shifts: 15-21h or 16-21h. \+ Saturdays. \- Contract of 30h or 35h Job type: Temporary contract Salary: 15,000.00€-17,000.00€ per month Experience: * Customer service: 1 year (Required) Job location: On-site

Carrer d'Elisenda Ribatallada, 14d, 08172 Sant Cugat del Vallès, Barcelona, Spain

€ 15,000-17,000/month

Indeed

Teleoperador/a

* Emisión de llamadas a empresas para la concertación de citas comerciales * Realización de encuestas de satisfacción * Ocasionalmente televenta Tipo de puesto: Media jornada, Contrato indefinido Sueldo: 700,00€\-800,00€ al mes Experiencia: * Atención al cliente: 1 año (Deseable) Ubicación del trabajo: Empleo presencial

Carrer Amposta, 14, 08174 Sant Cugat del Vallès, Barcelona, Spain

€ 700-800/biweek