Customer Service Assistant

Description

Job Summary: We are seeking a Passenger Service Assistant to inform travelers, operate digital tools, and manage queues in a dynamic environment. Key Highlights: 1. Open communication with passengers and proficiency in digital tools. 2. Ability to work in a team and manage crowd situations. 3. Rotating schedule that allows flexibility. Mitie España is a nationwide service provider specializing in corporate services, committed to Equality, Diversity, and Inclusion. We have an opening for a **PASSENGER SERVICE ASSISTANT at BARCELONA AIRPORT.** **Responsibilities:** \-Provide information to passengers and maintain open communication with them. \-Fluent Spanish and intermediate/advanced English. \-Proficiency in using digital tools (assisting passengers with form completion, passport validation via QR code reader). \-Deploying signage and tape to manage queues. \-Ability to handle crowd situations and work effectively in a team. **40 hours/week: 8 hours per day and 2 days off.** (We also offer 30h/week, 25h/week, and 20h/week schedules based on candidate availability.) Rotating schedule: Monday to Sunday, between 4:00 AM and 5:00 PM for 40-hour weeks; other schedules have different timings. We will provide weekly rosters so you know your days off. Workplace: **BARCELONA EL PRAT AIRPORT** Prior experience in customer-facing roles and full schedule availability are valued. Intermediate English proficiency is mandatory. **Start Date: Immediate** A disability certificate is highly desirable. **Schedule:** \- Rotating Monday to Sunday Salary: €1,300.00–€1,400.00 per month Work Location: On-site employment