**Description:** ---------------- We are offering a **Reception Manager** position at our **Amàre Beach Hotel Ibiza**, located in Ibiza. You will be responsible for planning, assigning, coordinating, and supervising all tasks within the reception department, as well as ensuring the best possible experience for both guests and staff, within the scope of your responsibilities. **You’ll enjoy multiple benefits** You’ll work for **Fuerte Group Hotels**, a large family of top-tier professionals with nearly seven decades of experience in the hospitality industry, having grown differentiated brands especially across southern Spain. Competitive salary policy. A unique working environment with an excellent workplace climate surrounded by outstanding professionals. Development opportunities and career plans to grow together. Continuous training: we invest in and promote your talent, with special emphasis on improving your language skills. **Your daily routine will sound like this…** * Communicate departmental objectives to reception staff and review critical processes and area readiness through daily mini-meetings, in accordance with hotel standards. * Prepare staff shift and vacation schedules for the reception team, aligned with occupancy forecasts and workforce sizing tools. * Plan, direct, supervise, and assist—whenever necessary—with all Back Office and Front Office responsibilities, functions, and tasks of the reception department. * Monitor and manage internal HR administration processes for your team, in collaboration with the Human Resources Department. * Coordinate with the Revenue Department to set daily pricing scenarios and actively participate in selling various hotel products and services (Upselling, Cross Selling, and Ancillary Services). * Optimize hotel occupancy, monitor arrival and departure lists, and pay special attention to potential incidents or special needs (VIP guests, reduced mobility, children, etc.). * Track guest reviews and complaints, propose corrective actions and alternatives to achieve and maintain desired customer satisfaction levels, and personally handle high-priority or serious complaints. * Maintain daily control over cancellations. * Supervise achievement of departmental guest data capture targets. * Carry out settlements of personal accounts, commissions, guest accounts, staff accounts, and intercompany accounts, while ensuring daily reconciliation and settlement of the Reception cash register. * Conduct weekly cash audits across all departments and deposit funds into the bank; anticipate cash requests and required change. * Handle and redirect reservation-related information received outside the operating hours of Contact Center and Groups departments. * Handle and supervise daily billing and group accommodation arrangements. * Review and validate invoices via Work Cycle. * Optimize the department’s allocated budget in line with hotel policies, procedures, and values, assess variances, and anticipate future needs to management. * Supervise the availability of necessary physical resources, as well as the uniformity, cleanliness, and maintenance status of the reception area and IT equipment. * Monitor and ensure compliance with the Operational Environment Manual. * Ensure compliance with the Management On-Call Duty Program. * Substitute for the Hotel Director in the absence of the Deputy Director. * Issue master keys under authorization from hotel management. * Prepare monthly reports and statistics for the National Statistics Institute (INE). * Supervise and control the operation of the hotel parking facility, reconcile and settle its cash register, and address any related incidents. * Select, evaluate, and collaborate on the training and development of reception team members according to the methodology established by the Human Resources Directorate, as well as support the onboarding/incorporation process. * Perform other duties within your scope of responsibility as requested by your direct supervisor. * Comply with—and ensure others comply with—organizational standards regarding quality, safety and health, environmental protection, and data privacy. **Requirements:** --------------- **You’re ideal for this role if…** Bachelor’s degree or equivalent in Tourism or related field. Preferred: Master’s in Business Administration and/or Hotel Management and Direction. Minimum 3 years’ experience as a Reception Manager, and/or 5 years as Assistant Reception Manager in 4-star or higher hotels. English proficiency at C1 level; French proficiency at B2 level. Advanced knowledge of hotel management software; intermediate proficiency in Microsoft Office. Apply now and join the Fuerte Group universe. Share this opportunity with your contacts—you can discover more openings and learn about Fuerte Group Hotels at talent.fuerte-group.com