**What we are looking for:** The job of **Assistant Reservations Manager** is successfully executed when: * Collaborate with the Reservations Manager in supervising tasks related to reservations. * Manage and respond to customer and agency inquiries. * Be familiar with and manage reservation systems and ensure the efficiency of reservation processes. * Ensure that energy and material saving policies are followed and that waste is recycled. * Maintain good communication with all colleagues in your own team and other departments regarding issues that may in any way affect hotel operations and customer well\-being. **Usual job responsibilities are:** collaborate with the Reservations Manager in overseeing daily operations related to reservations, manage and respond to customer and agency inquiries related to reservations, maintain up\-to\-date knowledge of reservation policies and systems, address and resolve reservation\-related issues and complaints, collaborate with other departments to ensure a seamless guest experience, analyze reservation trends and provide reports to management, assist in training and mentoring the rest of the reservations team. **What you will find:** * Day\-to\-day operational advantages such as transport to the hotel, accommodation support, meals on shift... * Excellent working environment with a great, committed, and cohesive team to be part of. * Career and growth opportunities internally and internationally. * Job stability and an open mindset to new ideas and ways of working. * Innovative tools to help you and your team perform their work. **Requirements** The person we are looking for should have the following qualities: * Open and positive attitude and good communication skills. * Service, customer, and results\-oriented. * Fluency in spoken and written Spanish and English. Other languages will be valued. * At least 2 years' experience in the Reception/Reservations department of a 5\-star hotel. * Organizational and communication skills. * Knowledge of Opera (PMS). * EU citizenship.