Resort Representative - Ibiza

Description

Summary: Join Jet2holidays in Ibiza to create unforgettable holiday experiences for customers by providing VIP customer service, sharing local knowledge, and resolving queries. Highlights: 1. Create memories and unforgettable holiday experiences 2. Deliver VIP industry-leading customer service 3. Support customers during disruptions and emergencies Permanent Intermittent 40 Hours **Salary** €30,547 **Country** SPAIN **What you will be doing...** *As a valued member of our* ***Jet2holidays*** *Ibiza Resort team, you’ll play a key role in creating memories \& unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal \& external suppliers whilst taking responsibility for resolving customer queries or problems using our in\-house digital systems.* **What do we offer you?** We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:* Excellent Salary * Fully paid training and IT equipment provided * Monthly 1\-to\-1 meetings with your Team Leader * Career growth across ***Jet2\.com \& Jet2holidays*** * **23** days holiday entitlement per year * **2** days off per week * Monthly rosters shared in advance * Exclusive discounts on ***Jet2\.com*** flights and ***Jet2holidays*** hotels * Recommend a Friend bonus scheme **What will I do?** As a **Resort Representative**, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver **VIP industry leading customer service**. You’ll be at the heart of **creating memories** for our customers.* **Create Memories** Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay. * **Take Responsibility** Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most. * **Be Present** Represent ***Jet2holidays*** during hotel visits and respond to queries via video call \& messaging whilst delivering friendly and efficient support. * **Work as One Team** On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey **What do I need?*** **Right to Work Documents** As we employ on local contracts, you will already hold full right to work documents for **Spain**. * **Travel \& Accommodation** You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in Ibiza. * **Flexibility** We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts \& weekend working. You will be required to support with any flight disruption, serious emergencies in resort \& customer escalations. * **Skills \& Experience** Customer service experience is a plus, but not essential. You must be solution orientated, friendly \& positive, be confident and comfortable to use **digital systems** (on a tablet device) **What can I expect after I have applied?** Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in\-person interview with our ***Jet2holidays*** Destination Management team. Want to know more about the role? Click the link below! Jet2holidays Resort Representative (also known as Resort Customer Helper) \- Video To meet some of our amazing team and for a peek into life at ***Jet2holidays***, follow our Facebook Page: Jet2Careers Overseas Ready for Take off? Join the **UK’s Number One Tour Operator**! **Careers With Us** Holidays Operations **Careers Dept** Overseas roles in Destination **Careers Team** In Resort