Indeed
Passenger Agent
**Who are we?**
Baleària is a leading company in the maritime sector, with more than 2,000 employees, committed to innovation and sustainable development. Our success is built on the passion and dedication of our teams, reflecting a strong commitment to their growth and well-being, as well as creating a top-tier work environment. All this has enabled us to obtain the Top Employer 2025 certification, renewing the award for the second consecutive year.
**\#WeAreBalearia \#TopEmployer**
We are opening a permanent full-time Passenger Agent position in Ibiza—and we want you to join our team!
**What will your day-to-day responsibilities be?**
* Providing customer service and delivering information regarding destinations, schedules, fares, etc., to ensure high-quality service.
* Managing booking requests, ticket sales, and payments upon customers’ request.
* Handling boarding procedures, issuing tickets and boarding passes so passengers can access the vessel.
* Performing daily personal cash register closing to reconcile the general cash register.
* Preparing passenger lists for submission to relevant public authorities upon request.
* Digitizing documentation for monitoring passenger discounts requested by public administrations.
* Performing auxiliary administrative and operational tasks inherent to the role.
**What do we offer you?**
At Balearia, we value and care for our team. Here’s a glimpse of what awaits you when you join us:
* Annual gross salary of €23,613, paid in 15 installments.
* Access to EdEB (Baleària’s internal corporate school), where you can take courses—including languages, technical training, and competency development.
* Flexible compensation: allocate part of your salary toward social benefits (healthcare, meals, transportation, childcare, etc.), resulting in tax savings.
* Collaborative work environment: We believe in teamwork and a positive corporate culture—your ideas and contributions are valued.
* Seaside facilities: A unique benefit only an exceptional setting like ours can provide.
* Additional social benefits (special discount platforms, employee travel tickets, etc.).
* Industry-leading company: Join a benchmark maritime company with established culture and values.
* **Top Employer company:** Our Top Employer recognition certifies our commitment to an outstanding workplace. We value and support our employees, ensuring they feel motivated and empowered.
**What do we expect from you?**
* Minimum 1 year of experience in customer service roles.
* English proficiency at B1 level; additional languages are a plus.
* Availability to work rotating morning or afternoon shifts

Passeig de Vara de Rey, 15, 07800 Eivissa, Illes Balears, Spain
€ 23,613/year