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Mandatory bilingual French-Spanish and intermediate level of English; all communications will be primarily in French or Spanish, as well as proficiency in office tools. You must assist users calmly and quickly.\n\nRotating shifts: morning, afternoon, and evening, 40 hours per week from Monday to Sunday. Specific on-the-job training will be provided.\n\nThe phone interview and personal interview will be conducted in French. Please refrain from applying if you do not meet the requirements.\n\n\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\\-\n\nWe need to fill an on-site position for a bilingual French-Spanish teleoperator at our Control Center located in Alcalá de Henares, specifically in La Garena next to the Cercanías train station. From here, we assist parking users, 80% of whom are in France. We operate 24/7, therefore shifts are morning (7:00 to 15:00), afternoon (15:00 to 23:00), and night (23:00 to 07:00). 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As Servicio de Prevención Propio Manager, your role is: \n\n* Standardize and harmonize the policies and procedures towards the legal compliance and the excellence in Health \\& Safety\n* Manage overall Health and Safety standards in Fulfilment Centers, while also working towards the continuous improvement of functionality and efficiency\n* Manage key outcomes: compliance to H\\&S regulation and Amazon WHS standard, metrics, people management and process improvements\n* You will help your colleagues maintain high standards, all while driving a culture of safety and inclusivity in the region.\n* The successful candidate will identify, coordinate and drive improvements in inbound safety, quality and productivity, working with the Operations Management teams to continuously improve the functionality and level of service that the Fulfilment Centre provides to our customers.\n\n \n\nCustomer Fulfilment, or CF, is where it all started for Amazon. 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The extent of your duties will include:\n \n\n* Implement and review country WHS policies based on applicable Amazon’s global safety policies and country WHS requirements, ensuring that local legislative requirements are also met\n* Support the ES WHS team with standard actions related to legal compliance requirements (constitution act, prevention plan, annual memory and plans, etc.), project implementation and procedure standardization\n* Provide guidance on Health \\& Safety matters to all stakeholders (Senior management, GM, Ops, RME, Employee Relations, HR, Safety \\& Health Committees...), including procedural and legal advice\n* Ensure robust and timely reporting regimes are in place in relation with SPP management and KPIs\n* Review and audit arrangements for Health \\& Safety management, while continuously improving these arrangements and supporting the sites during the audits\n* WHS legal processes management (court trials and appeals, contingency determinations, Labour inspections, Authorities' requests, legal audits…) in cooperation with Legal Dep., HR, ER \\& PR\n* Proactively collaborate on Health \\& Safety projects, across all Spanish\\-based Operations sites\n* Support business change and best practices standardization, via effective change management processes, in the context of ES Fulfilment Centre’s fast\\-paced environment\n* Drive behavioural culture change programmes and WHS integration at all levels, across a large, complex, multi\\-shift operations\n* Manage the SPA (outsourced specialty), Mutua and country\\-wide WHS contracts\n\n \n\nA day in the life \n\nThis is an extremely varied role based at one of our sites, allowing you to directly contribute to many aspects of our safety culture. You will manage health and safety standards while improving functionality and efficiency. You’ll also manage your team and help them implement changes in response to employee feedback or seize opportunities to continuously make process improvements.\n \n\n \n\nYour role is instrumental in keeping employees safe, managing their satisfaction, and supervising their wellbeing and productivity. You’ll step in and take ownership of health and safety to foster a culture that revolves around operating safely. \n\n \n\n**BASIC QUALIFICATIONS**\n------------------------\n\n* A Bachelor degree or equivalent level of qualification in line with the European Qualifications Framework (EQF)\n* Education to a degree level and qualification in Técnico Superior en Prevención de Riesgos Laborales following Spanish Health and Safety regulations\n* Relevant experience in Servicio de Prevencion Propio\n* Relevant experience complying with local Health and Safety legislation\n* Advanced proficiency in verbal and written English and the local language\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* Experience with Lean, 5S and Kaizen methodologies\n* Qualifications or experience in the field of sustainability\n* Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership\n* Chartered membership of a Human Resources industry body (e.g., IOSH) to support people management\n\n \n\nAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\\_page) to know more about how we collect, use and transfer the personal data of our candidates. \n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\\-we\\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761382293000","seoName":"jefe-a-servicio-prevención-propio-health-and-safety-m-f","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-humanes/cate-pickers-packers/jefe-a-servicio-prevenci%C3%B3n-propio-health-and-safety-m-f-6417693351718512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"1e883dc8-8de7-429b-85a2-0f957104d905","sid":"a7e1c396-5607-4b51-b444-8a6a4a3992e5"},"attrParams":{"summary":null,"highLight":["Manage Health & Safety standards","Drive safety culture improvements","Support legal compliance initiatives"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Alcalá de Henares,Comunidad de Madrid","unit":null}]},"addDate":1761382293102,"categoryName":"Pickers & Packers","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4294,4305","location":"Av. Premios Nobel, 7, 28850 Madrid, Spain","infoId":"6417007190054512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Workforce Coordinator. Call Center Operations","content":"**Description:**\n----------------\n\n\nWe are Servinform!\n\n\nA service company made up of more than 6,000 employees, supporting over 1,500 companies in call center services, backoffice, marketing, document management, networks and telecommunications, IT, and social media.\n\n\nCurrently, for one of our projects, we are looking for a **Workforce Operations Coordinator (Force)** who will be part of our Contact Center and BackOffice area.\n\n\nYour responsibilities would include:\n\n* Managing traffic and activity of the assigned service (monitoring call, email, WhatsApp, and chat/email volume) in real time.\n* Ensuring compliance with service levels (SLA) while maintaining the highest standards of productivity and quality, as well as proper management of agent operational statuses (breaks, visual rests, and attendance according to established staffing plans).\n* Updating/proposing improvements regarding staffing or shift scheduling.\n* Reporting incidents and deviations to supervisors and area managers.\n* Analyzing, reporting, and managing daily, weekly, and monthly operational performance reports (semi-automated management).\n* Analyzing deviations between forecasts and actual results.\n* Proposing continuous improvement actions in planning and traffic management.\n* Coordinating, communicating, and collaborating with operations, quality, training, and human resources departments.\n* Aligning planning with commercial campaigns, system maintenance, and employee vacations.\n* Monitoring real-time call traffic for a customer service Contact Center handling inbound calls.\n* Monitoring various data points to achieve objectives.\n* Creating timely reports for presenting results to superiors and team members.\n\n\nWorking conditions:\n\n* 39-hour workweek\n* Fixed shifts: 2 afternoon positions from 15:00 to 00:00 h (1 hour lunch break), and 1 morning position from 08:00 to 18:00 h (1 hour lunch break).\n* Salary of 18,092.14 euros gross/year (1,508 euros gross/month) + bonuses\n* Contact Center collective agreement\n* Paid training within the job role\n* Work location in Torrejón de Ardoz, near Rende Soto del Henares station, from which we provide a shuttle service. We also offer ample parking space\n\n**No sector of our society can be understood without equality between men and women, as well as the inclusion of people with disabilities. Therefore, at Grupo Servinform, we focus on equality and diversity as essential factors for social progress, working every day to achieve this goal.**\n\n\n**Requirements:**\n---------------\n\n \n\n \n\n* Computer skills: Advanced level of Office, especially Excel\n* Advanced use of Google Sheets\n* Previous experience as a Force or Contact Center Coordinator with operational oversight duties\n* Knowledge of Contact Center operational KPIs: AHT, ASA, FCR, SLA, occupancy, adherence, forecast, etc.\n* Understanding of Contact Center operational dynamics (multichannel: voice, email, chat, social media).\n* Analytical ability and results orientation.\n* Excellent communication and coordination skills across different teams.\n\nVALUABLE REQUIREMENTS \n\n\n\n \n\n* Experience in multilingual or international environments.\n* Basic knowledge of SQL or automation languages (Python, R) for advanced analysis.\n* Ability to lead resource optimization projects.\n* Certification or specific training in Workforce Management.","price":"€ 18,092/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761328686000","seoName":"coordinador-a-workforce-conduccion-en-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-humanes/cate-pickers-packers/coordinador-a-workforce-conduccion-en-call-center-6417007190054512/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"928fd997-73e4-4490-9f2a-68bdf881e774","sid":"a7e1c396-5607-4b51-b444-8a6a4a3992e5"},"attrParams":{"summary":null,"highLight":["Real-time traffic management","SLA and operational KPI compliance","Coordination with multidisciplinary teams"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Madrid,Comunidad de Madrid","unit":null}]},"addDate":1761328686723,"categoryName":"Pickers & Packers","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"reportStatus":null,"isFavorite":false},{"category":"4000,4294,4305","location":"C. 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Pickers & Packers in Humanes
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Humanes
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Category:Pickers & Packers
Warehouse Handler65175003128451120
Indeed
Warehouse Handler
Job Summary: We are seeking a warehouse handler for tasks involving handling, packaging of goods, and order preparation in a warehouse. Key Responsibilities: 1. Handling and packaging of goods in warehouse 2. Order preparation We are looking for a warehouse handler to join immediately a company located in San Agustín de Guadalix. The main responsibilities will involve handling and packaging all types of goods within the warehouse, as well as preparing various orders. A one-month initial temporary contract is offered, with the possibility of extending it for an additional month. Remuneration will be competitive, with a gross hourly wage of 10.77 euros. Working hours are intensive, from 7:00 to 14:30, including a 20-minute break. * Immediate availability required. * Must reside in San Agustín de Guadalix or surrounding areas.
C. de la Soledad, 1B, 28750 San Agustín del Guadalix, Madrid, Spain
€ 10/hour
Production Operator - Morning Shift65175001414402121
Indeed
Production Operator - Morning Shift
Job Summary: We are seeking production staff for a pharmaceutical laboratory who enjoy teamwork and a dynamic environment. Key Highlights: 1. Teamwork in the pharmaceutical sector 2. Professional stability from day one 3. Stimulating work environment We are seeking production staff for a major pharmaceutical laboratory in Meco. If you are passionate about teamwork and seek a dynamic environment in the pharmaceutical sector, this opportunity is for you. This position involves working rotating shifts Monday to Friday, primarily on the morning shift from 7:00 to 15:00 hours. Availability to rotate to afternoon or night shifts, if required, is mandatory. A contract with stability from day one is offered, along with remuneration of €11.35 gross per hour, plus an additional night-shift supplement where applicable. This is an opportunity to develop professionally within a stimulating work environment. * Vocational training (Intermediate Level) or High School Diploma (official certification required) * Minimum 1 year of experience in a similar position * Full and immediate availability * Personal vehicle to access the company facilities
C. Reino Unido, 7, 28880 Meco, Madrid, Spain
€ 11/hour
Operarios/as de producción, sector alimentación65175005586435122
Indeed
Operarios/as de producción, sector alimentación
Resumen del Puesto: Se buscan operarios/as de producción con experiencia en el sector de la alimentación para tareas de envasado y línea de producción, con disponibilidad inmediata y para turnos rotativos. Puntos Destacados: 1. Experiencia en el sector de la alimentación 2. Funciones en línea de producción y envasado 3. Posibilidad de pasar a plantilla fija Se buscan operarios y operarias de producción con experiencia en el sector de la alimentación para trabajar en Mieres. Es necesario contar con disponibilidad inmediata para incorporarse al puesto, ya que las labores comenzarían a la mayor brevedad posible. Las principales responsabilidades del puesto implican tareas de envasado de productos y el desempeño de funciones en la línea de producción. Se requiere la capacidad de trabajar en turnos rotativos, abarcando mañanas, tardes y noches, de lunes a viernes. Además, es indispensable disponer de vehículo propio para desplazarse. Se ofrecen contratos semanales renovables, con la posibilidad de pasar a formar parte de la plantilla fija de la empresa. La remuneración establecida es de 10,14 euros brutos por hora, incrementándose a 12,30 euros brutos por hora para los turnos nocturnos.
762M+28 Mieres del Camino, Mieres, Spain
€ 10/hour
Order Picker65086523194755123
Indeed
Order Picker
We are looking for an Order Picker for a plastic sector company in Alovera. Your responsibilities will include operating stackers and forklifts to move goods, as well as carefully packaging parts according to standards. It will be essential that you can correctly identify order references and use the SAP system for management. You will also be required to operate the automatic strapping machine and interpret box labels to ensure correct identification and the number of boxes per pallet. We offer a full-time schedule of 40 hours per week, Monday to Friday, with rotating morning and afternoon shifts within a timeframe from 06:00 to 22:00 hours. Legal rest periods will be respected. * At least 1 year’s experience in a similar position. * We are looking for a responsible, committed, and dynamic person. * Living near the workplace is desirable. * SAP (desirable). * Completed compulsory secondary education (ESO).\- Valid forklift license
C. Picos de Europa, 14, 19208 Alovera, Guadalajara, Spain
Nurse - Registered Nurse Residential Center DomusVi Espartales64292083793281124
Indeed
Nurse - Registered Nurse Residential Center DomusVi Espartales
**Description:** ---------------- **At DomusVi,** caring is **sharing humanity,** it's growing as a professional and being part of a mission that goes beyond everyday tasks. We are looking for professionals who want to work with vocation, in an environment where empathy, innovation, and respect are part of every day. **Why DomusVi?** Because we are the largest network of healthcare and social service centers in Spain, with over **28,000 committed professionals**. We work with a close, professional, and human approach, where every user, employee, and family member matters. **Our values define us:** * The ability to care: we apply knowledge and humanity to care and well-being * Pioneer spirit: innovation and technology are part of our daily work. * Innate empathy: we value active and affectionate listening. * Shared trust: we promote relationships based on commitment and mutual trust. * Sincerity of emotions: we bring authenticity to every relationship. **What you will find at DomusVi** * A culture focused on genuine care and respect for people (users, employees, families). * An interdisciplinary and collaborative team that supports you, listens to you, and with whom you can grow. * Job stability and conditions adapted to your needs. * Time to dedicate to what matters most: quality care. * Opportunities to develop and grow professionally. **What will you do as a Nurse - RN?** * Conduct nursing care assessments upon resident admissions and perform scheduled periodic evaluations. * Prepare and administer medications to residents according to medical prescriptions. * Provide palliative care: administration of morphine and other palliative medications. * Validate the care, wound treatment, nutrition, and pharmacological plans developed by the interdisciplinary team. * Record prescribed guidelines and resident progress in the medical history. * Provide moral and psychological support to residents, as well as respond to family inquiries. * Supervise the care provided by auxiliary staff according to guidelines established by the interdisciplinary team. * Perform INR tests (coagulation tests) and INR monitoring (Sintrón), conducting blood tests and adjusting medication doses as prescribed by the physician. **We offer:** * Contract: indefinite * Work schedule: full-time (100%) * Shifts: fixed from 8 to 15 or 15 to 22h * Immediate incorporation * Work environment: collaborative and respectful * Work-life balance * Continuous training, social benefits, and professional development: enabling you to grow within a constantly evolving company. **Requirements:** --------------- * Degree/Diploma in Nursing. * Experience in healthcare, hospital, or residential settings desirable. * Additional training in equality or gerontology will be positively considered. **Would you like to work in a place where your vocation and professional growth go hand in hand?** At DomusVi, we share humanity and care for both those we serve and those who are part of our team. **We are waiting for you!**
C. de Santiago, 22, 28801 Alcalá de Henares, Madrid, Spain
SPECIALIST IN OPERATION AND MAINTENANCE AT YELA UNDERGROUND STORAGE64223417060738125
Indeed
SPECIALIST IN OPERATION AND MAINTENANCE AT YELA UNDERGROUND STORAGE
We are looking for talent with experience in the operation and maintenance field, to temporarily join our Yela Underground Storage facility (Guadalajara). What will you do? The main responsibilities will include carrying out all necessary actions on equipment and installations to operate them under safe conditions, as well as performing various types of maintenance (corrective, preventive, predictive, etc.) according to established plans, relevant instructions, and safety and environmental regulations. What are we looking for? * At least 2 years of prior experience in maintenance/operation of industrial processes * Required qualification: Higher Vocational Training (Chemical Process Industries, Regulation and Control Systems, Electronics, Mechanics) or FPII (Communications, Electricity, Electronics, Chemistry, Mechanics) * Intermediate to advanced level of English * Valid driver's license and personal vehicle * Availability for immediate incorporation Why join Enagás? * We are a Top Employer! Our commitment to stable and high-quality employment is absolute. * We are a Family-Responsible Company (EFR)! We fully support work-life balance through 130 different measures. * We implement initiatives that foster a flexible working environment, adapted to each employee’s personal needs and aligned with current market trends. * We promote an inclusive environment where our professionals feel visible, engaged, and free to express themselves. * We are committed to continuous personal development and growth. That’s why we encourage ongoing training for all employees, supported by our own Training School and partnerships with top national and international educational institutions and business schools. * We foster a culture focused on the overall health and wellbeing of our employees and their surroundings. * We drive new ways of working based on agility and aimed at maximizing our added value. We offer you the opportunity to develop your professional career in a dynamic environment alongside outstanding professionals who will help you keep growing. Do you want to experience the energy revolution from within? We are waiting for you! Want to know more? Follow us on LinkedIn to stay updated with our latest news! #GoodNewEnergy #SomosEnagas #Talento #ConLosODS #DiversaInclusiva
R688+MM Yela, Spain
Delivery driver C1 + CAP Horeca sector64216462571650126
Indeed
Delivery driver C1 + CAP Horeca sector
We are looking for a person to work as a delivery driver in the hospitality and catering sector, covering the Corredor del Henares area. A stable contract and a fixed full-time working schedule from Monday to Friday, from 06:30 to 15:00, is offered. The remuneration for this position is 24,000 euros gross per year. This opportunity is ideal for those seeking employment with predictability and a schedule that allows balancing personal and professional life. * Availability to travel to Murcia for training * Carnet C1 + CAP * Immediate availability * Experience in delivering products in the Horeca sector.
C. de Santiago, 22, 28801 Alcalá de Henares, Madrid, Spain
€ 24,000/year
ON-SITE BILINGUAL FRENCH/SPANISH TELEOPERATOR64201110673537127
Indeed
ON-SITE BILINGUAL FRENCH/SPANISH TELEOPERATOR
Axiome'Concept, a company specialized in technical parking management, is seeking for its subsidiary based in Alcalá de Henares: On-site Teleoperator to work in our control center providing assistance to parking users. Mandatory bilingual French-Spanish and intermediate level of English; all communications will be primarily in French or Spanish, as well as proficiency in office tools. You must assist users calmly and quickly. Rotating shifts: morning, afternoon, and evening, 40 hours per week from Monday to Sunday. Specific on-the-job training will be provided. The phone interview and personal interview will be conducted in French. Please refrain from applying if you do not meet the requirements. \-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\-\- We need to fill an on-site position for a bilingual French-Spanish teleoperator at our Control Center located in Alcalá de Henares, specifically in La Garena next to the Cercanías train station. From here, we assist parking users, 80% of whom are in France. We operate 24/7, therefore shifts are morning (7:00 to 15:00), afternoon (15:00 to 23:00), and night (23:00 to 07:00). Training is provided by the company and compensated from day one. We have a flexible working hours agreement consisting of 50% of the year with working weeks between 32 and 24 hours, and the rest of the year between 40 and 24 weekly hours. Job type: Full-time, Permanent contract Salary: 18,000.00€-25,000.00€ per year Benefits: * Christmas gift basket * Meals provided by the company * Company events Language: * Advanced French and Spanish, intermediate English (Mandatory) Job location: On-site employment
C. de Santiago, 22, 28801 Alcalá de Henares, Madrid, Spain
€ 18,000-25,000/year
TRAILER DRIVER C+E – MADRID / ZARAGOZA / TARRAGONA ROUTE64201110640129128
Indeed
TRAILER DRIVER C+E – MADRID / ZARAGOZA / TARRAGONA ROUTE
TRAILER DRIVER C\+E – MADRID / ZARAGOZA / TARRAGONA ROUTE **Service type:** Refrigerated transport **Days:** From **Monday to Friday** (one day in / one day out) **Area:** **Madrid** **Contract:** **Indefinite** Service details **Day 1:** * Positioning in **Madrid** (ALGETE) at **21:15** * Unloading in **Zaragoza** at **02:15** * Departure loaded at **03:30** * Arrival in **Tarragona** at **06:30** (long rest) **Day 2:** * Positioning in **Tarragona** at **21:30** * Unloading in **Zaragoza** at **00:30** * Departure loaded at **01:45** * Arrival in **Madrid** at **05:45** **On Fridays, a shift change is made with a colleague to spend the weekend at home.** What we offer * **Stable and well-organized route** * **Indefinite contract** with job stability * **Modern fleet with refrigeration equipment** * Serious company committed to its drivers Requirements * Valid **C\+E license**, **CAP**, and **tachograph card** * **Previous experience with refrigerated transport** If interested, contact by phone call or **WhatsApp at 692 351 645** Position type: Full-time, Indefinite contract Job location: On-site
C. de Pío Baroja, 2, 28110 Algete, Madrid, Spain
Jefe/a Servicio Prevención Propio , Health and Safety M/F64176933517185129
Indeed
Jefe/a Servicio Prevención Propio , Health and Safety M/F
**DESCRIPTION** --------------- At Amazon, we need talented and experienced individuals to help us operate safely and efficiently. As Servicio de Prevención Propio Manager, your role is: * Standardize and harmonize the policies and procedures towards the legal compliance and the excellence in Health \& Safety * Manage overall Health and Safety standards in Fulfilment Centers, while also working towards the continuous improvement of functionality and efficiency * Manage key outcomes: compliance to H\&S regulation and Amazon WHS standard, metrics, people management and process improvements * You will help your colleagues maintain high standards, all while driving a culture of safety and inclusivity in the region. * The successful candidate will identify, coordinate and drive improvements in inbound safety, quality and productivity, working with the Operations Management teams to continuously improve the functionality and level of service that the Fulfilment Centre provides to our customers. Customer Fulfilment, or CF, is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1\.5 million orders every single day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology, we’re always looking for ways to offer a bigger, better product range – delivered quickly and affordably. Key job responsibilities You will be managing aspects of output in your area: people management, metrics, productivity targets, and process improvements. The extent of your duties will include: * Implement and review country WHS policies based on applicable Amazon’s global safety policies and country WHS requirements, ensuring that local legislative requirements are also met * Support the ES WHS team with standard actions related to legal compliance requirements (constitution act, prevention plan, annual memory and plans, etc.), project implementation and procedure standardization * Provide guidance on Health \& Safety matters to all stakeholders (Senior management, GM, Ops, RME, Employee Relations, HR, Safety \& Health Committees...), including procedural and legal advice * Ensure robust and timely reporting regimes are in place in relation with SPP management and KPIs * Review and audit arrangements for Health \& Safety management, while continuously improving these arrangements and supporting the sites during the audits * WHS legal processes management (court trials and appeals, contingency determinations, Labour inspections, Authorities' requests, legal audits…) in cooperation with Legal Dep., HR, ER \& PR * Proactively collaborate on Health \& Safety projects, across all Spanish\-based Operations sites * Support business change and best practices standardization, via effective change management processes, in the context of ES Fulfilment Centre’s fast\-paced environment * Drive behavioural culture change programmes and WHS integration at all levels, across a large, complex, multi\-shift operations * Manage the SPA (outsourced specialty), Mutua and country\-wide WHS contracts A day in the life This is an extremely varied role based at one of our sites, allowing you to directly contribute to many aspects of our safety culture. You will manage health and safety standards while improving functionality and efficiency. You’ll also manage your team and help them implement changes in response to employee feedback or seize opportunities to continuously make process improvements. Your role is instrumental in keeping employees safe, managing their satisfaction, and supervising their wellbeing and productivity. You’ll step in and take ownership of health and safety to foster a culture that revolves around operating safely. **BASIC QUALIFICATIONS** ------------------------ * A Bachelor degree or equivalent level of qualification in line with the European Qualifications Framework (EQF) * Education to a degree level and qualification in Técnico Superior en Prevención de Riesgos Laborales following Spanish Health and Safety regulations * Relevant experience in Servicio de Prevencion Propio * Relevant experience complying with local Health and Safety legislation * Advanced proficiency in verbal and written English and the local language **PREFERRED QUALIFICATIONS** ---------------------------- * Experience with Lean, 5S and Kaizen methodologies * Qualifications or experience in the field of sustainability * Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership * Chartered membership of a Human Resources industry body (e.g., IOSH) to support people management Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy\_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
C. de Santiago, 22, 28801 Alcalá de Henares, Madrid, Spain
Workforce Coordinator. Call Center Operations641700719005451210
Indeed
Workforce Coordinator. Call Center Operations
**Description:** ---------------- We are Servinform! A service company made up of more than 6,000 employees, supporting over 1,500 companies in call center services, backoffice, marketing, document management, networks and telecommunications, IT, and social media. Currently, for one of our projects, we are looking for a **Workforce Operations Coordinator (Force)** who will be part of our Contact Center and BackOffice area. Your responsibilities would include: * Managing traffic and activity of the assigned service (monitoring call, email, WhatsApp, and chat/email volume) in real time. * Ensuring compliance with service levels (SLA) while maintaining the highest standards of productivity and quality, as well as proper management of agent operational statuses (breaks, visual rests, and attendance according to established staffing plans). * Updating/proposing improvements regarding staffing or shift scheduling. * Reporting incidents and deviations to supervisors and area managers. * Analyzing, reporting, and managing daily, weekly, and monthly operational performance reports (semi-automated management). * Analyzing deviations between forecasts and actual results. * Proposing continuous improvement actions in planning and traffic management. * Coordinating, communicating, and collaborating with operations, quality, training, and human resources departments. * Aligning planning with commercial campaigns, system maintenance, and employee vacations. * Monitoring real-time call traffic for a customer service Contact Center handling inbound calls. * Monitoring various data points to achieve objectives. * Creating timely reports for presenting results to superiors and team members. Working conditions: * 39-hour workweek * Fixed shifts: 2 afternoon positions from 15:00 to 00:00 h (1 hour lunch break), and 1 morning position from 08:00 to 18:00 h (1 hour lunch break). * Salary of 18,092.14 euros gross/year (1,508 euros gross/month) + bonuses * Contact Center collective agreement * Paid training within the job role * Work location in Torrejón de Ardoz, near Rende Soto del Henares station, from which we provide a shuttle service. We also offer ample parking space **No sector of our society can be understood without equality between men and women, as well as the inclusion of people with disabilities. Therefore, at Grupo Servinform, we focus on equality and diversity as essential factors for social progress, working every day to achieve this goal.** **Requirements:** --------------- * Computer skills: Advanced level of Office, especially Excel * Advanced use of Google Sheets * Previous experience as a Force or Contact Center Coordinator with operational oversight duties * Knowledge of Contact Center operational KPIs: AHT, ASA, FCR, SLA, occupancy, adherence, forecast, etc. * Understanding of Contact Center operational dynamics (multichannel: voice, email, chat, social media). * Analytical ability and results orientation. * Excellent communication and coordination skills across different teams. VALUABLE REQUIREMENTS * Experience in multilingual or international environments. * Basic knowledge of SQL or automation languages (Python, R) for advanced analysis. * Ability to lead resource optimization projects. * Certification or specific training in Workforce Management.
Av. Premios Nobel, 7, 28850 Madrid, Spain
€ 18,092/year
Helper638422528184351211
Indeed
Helper
Industrial company specialized in welding and metal fabrication, located in Cabanillas del Campo (Guadalajara, Spain), is seeking a Helper. Minimum 2 years of experience as warehouse worker, logistics operator, order preparer, loading and unloading materials. Forklift license required. Position type: Full-time Work location: On-site
C. Estocolmo, 9, 19171 Cabanillas del Campo, Guadalajara, Spain
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