Insurance Claims Handler (Individual Clients)

Description

Job Summary: We are seeking an Insurance Claims Handler for Individual Clients to manage home and community insurance claims, ensuring efficient and regulation-compliant resolution. Key Responsibilities: 1. Handle and process insurance claims by analyzing and validating documentation. 2. Coordinate internally and communicate effectively with clients and adjusters. 3. Track claim files and ensure compliance with internal policies and regulatory requirements. At ALKORA, we are an insurance brokerage founded in 1997 by a group of professionals with extensive experience in the sector, initially operating in Madrid and the Basque Country. From the outset, our purpose was clear: to secure our clients’ present and guarantee their future. This spirit has enabled us to build a solid, dynamic, and innovative project within the insurance brokerage industry. In 2000, we expanded our presence with offices in Madrid, Bilbao, San Sebastián–Donostia, Vitoria\-Gasteiz, and Barcelona, and took our first step toward internationalization by initiating collaboration with the Verspieren Group in France and reinforcing our international focus. We are currently seeking an Insurance Claims Handler for Individual Clients with experience managing home and community insurance claims. The selected candidate will be responsible for processing claims across various business lines, ensuring efficient management aligned with internal policies and current legal frameworks. Responsibilities * Handle and process claims for the specified insurance lines. * Analyze, assess, and validate submitted documentation to determine the validity of each claim. * Coordinate with internal departments (underwriting, finance, legal, etc.) to ensure agile and efficient resolution. * Maintain effective communication with clients, property managers, adjusters, and insurer handlers, providing claim updates and responding to inquiries. * Monitor open claim files to ensure adherence to established deadlines. * Ensure all activities comply with internal policies and applicable legal regulations. Requirements * Minimum 3 years’ experience in claims handling. * Solid knowledge of community insurance claims management and associated regulations. * Ability to interpret insurance policies and general terms and conditions. * Capacity to work under pressure and manage multiple claims simultaneously. * Excellent oral and written communication skills. * Proficiency in IT tools and claims management systems (knowledge of ELEVIA is an advantage). * Client orientation and conflict resolution capability. * Education in Law, Business Administration and Management (ADE), Insurance, or related fields (desirable). * Languages: Spanish; Basque language proficiency is an advantage. We Offer * Permanent contract * Meal vouchers * One day per week of remote work. * A dynamic work environment. * Professional development opportunities and continuous training. * Competitive market-aligned compensation package, including additional benefits. * The chance to join a team committed to excellence and customer satisfaction.