**Operations** **Location** Benalmádena Costa, Spain **Language** English **Description** --------------- If you enjoy working with people and derive genuine satisfaction from delivering excellent service, we’re looking for exactly you! As a customer advisor, you will join Specsavers’ team with 100% focus on customer service. In this role, you will handle incoming and outgoing calls from existing customers, as well as manage the chat solution. You will assist customers with inquiries regarding orders and products in a way that helps us achieve our goals. You will work from our new, spacious premises in Benalmádena–Málaga, where you’ll become part of the Webhelp family. As our new colleague, you’ll join a professional work environment focused on teamwork, development, and diversity. **Key Responsibilities:** * Respond to customer inquiries via incoming phone calls. * Respond to customer inquiries using the chat solution. * Respond to questions and customer inquiries on social media platforms. * Consistently focus on delivering an outstanding customer service experience to every single customer—including actively contributing to developing and improving the customer service experience. * Follow project-specific processes and procedures. * Collaborate within a team to achieve set targets. **About You:** * Native Norwegian speaker or fluent in Norwegian. * Fluent in English. * Strong verbal and written communication skills. * Proficient in using digital tools and systems. **What We Offer:** * Spanish employment contract * Competitive salary * Relocation package, if applicable * Paid vacation from your first year of employment: 23 working days of paid annual leave (accrued based on calendar year and actual working time)* * Social events * Working hours between 08:00–18:00, Monday to Friday * Modern and spacious office facilities If this description resonates with you, you believe this is the right role for you, and you’d like to join our team, submit your CV and application today! START: 09/02/2026 LOCATION: Malaga, Benalmadena EMPLOYMENT TYPE: Full-time * The period of holiday entitlement is fixed by mutual agreement between the company and the employee Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. R1590234