User Support Technician We invite you to join our team! We are currently seeking a User Support Technician to work on a service for large enterprises. We invite you to join Grupo Sermicro, a leading company in ICT Solutions and Services that helps businesses implement their business strategy through the efficient and innovative use of technology. **Requirements:** * Vocational Training Level II in Computer Science * 2 years of experience in similar positions * Knowledge to provide support in the following environments: * Windows 10 or later * MS Office 2010\. * Hardware knowledge for fault diagnosis; networking environment knowledge * Browser and Internet environment knowledge * Citrix XenApp knowledge * Mobile device handling and configuration (iOS and Android smartphones and tablets) * Windows 2012 Server or later knowledge * Ticketing tool proficiency **Responsibilities:** * Performing basic hardware repairs and resolving software issues * Configuring and installing hardware and software components * Social skills and ability to manage difficult calls * Telephone proficiency and customer-oriented attitude * Experience in installation and configuration of HP hardware **We offer:** * Opportunity to work for a major industry-leading company experiencing continuous growth * Training, continuous learning, and a professional career path focused on specialization and advancement * Positive working environment * Job stability **Workplace:** Castellón **Working hours:** Monday–Friday, 7:45 AM–3:30 PM Windows, Hardware, Software, Citrix, Ticketing,