**EPISER** is part of the **EPI INDUSTRIES family of companies**, with a 70-year track record in the market and the mission of offering quality products and technical solutions to our industrial customers across a wide range. Within the Group, EPISER's mission is to support the different group companies in human resources management, finance, IT, logistics, quality and digitalization. Now, we are expanding our team and looking for a **Systems Technician**. Your **mission** will be to provide **technical support** to users across the various EPIFoC group companies, collaborating in the operation and **maintenance of systems**, network infrastructures and communications, ensuring the proper functioning of technological resources, secure access to information, and efficient incident resolution. **Functions and Responsibilities** * Handle and resolve incidents and support requests using ticketing tools. * Configure, install and maintain computer equipment. * Manage user accounts and permissions. * Assist in the installation, configuration and maintenance of operating systems and applications. * Collaborate on administration tasks related to virtualized environments (VMware, Citrix), networks, communications, and telephony systems (VoIP, Cisco Call Manager, Cisco Webex Calling). * Apply best practices in cybersecurity, backups, and data protection. * Update and manage hardware and software inventory. * Prepare equipment and access credentials for new hires. * Actively collaborate with the Systems Administrator and Infrastructure Manager on defined technical support tasks, as well as on the development of various projects implemented by the department. **What do we expect from you?** We expect you to have a **proactive attitude and willingness for continuous learning**, teamwork and collaboration, good communication and organization skills, autonomy and initiative. * Higher vocational training degree in Computer Science or Telecommunications (completed or currently in progress, evening classes). * *Prior experience is not essential, although any previous experience in similar roles will be valued.* * English: B1 * Catalan and Spanish: Native level * Valid driver's license and personal vehicle. **Valuable Technical Skills** * Windows and Linux operating systems. * Virtualization with VMware and Citrix. * Azure Cloud. * Networking and connectivity. * Ticketing tools. * Active Directory and Azure Entra ID. * Office and business software (Google WS, Microsoft 365\). * IP telephony (Cisco Call Manager, Webex Calling). * Cybersecurity and backup policies. **What do we offer?** We offer an **indefinite contract**. Flexible working hours from 8:00 to 18:00, and Fridays until 14:00. In addition to salary, you will also enjoy several benefits: * **On-site cafeteria service** at company facilities. * **Life insurance** from your first day of employment. * **Flexible compensation system**, which includes **private medical insurance** (with Sanitas) and **childcare vouchers**. * Possibility of **up to 30% remote work**. If this sounds like a good fit for you, don't hesitate to apply and we'll tell you more about us. **We're waiting for you!**