Contact Center Operator

Description

**We're Gypsy Collective.** The digital world is evolving faster than ever. New opportunities, new challenges, new ambitious goals. That’s why strong businesses need strong people. **Gypsy Collective** is an exclusive talent partner for selected brands. We help our partners attract exceptional talent by building long\-term relationships and becoming deeply integrated into their business, culture, and growth ambitions. We are looking for a **Contact Center Operator** to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience. **Your daily adventures include:** * Making outgoing calls according to assigned tasks and scripts; * Informing players about available bonuses, promotions, and special offers; * Assisting players with failed payments and basic account\-related issues; * Handling first\-line customer requests and providing timely support; * Maintaining daily reports on call results and activities in the required format; * Participating in daily team meetings and discussing call performance metrics; * Ensuring a friendly, professional, and helpful communication style in every interaction; * Escalating more complex cases to relevant teams when needed. **Requirements** **What makes you a great match:** * Excellent spoken English (C1/C2\) \- you feel confident on calls; * Strong communication skills and active listening; * You’re comfortable talking to new people and keeping conversations engaging; * Customer\-oriented mindset and positive attitude; * Previous experience in a call center or customer support is a plus, but not required; * Extroverted personality \- you get energy from communication; * Ability to follow scripts while staying natural and flexible in conversation. **Benefits** * **Flexible payment options:** choose the method that works best for you. * **Tax assistance included:** we handle part of your taxes and provide guidance on the local setup. * **Financial perks:** Bonuses for holidays, B\-day, work milestones and more \- just to show we care. * **Learn \& grow:** We cover courses and certifications — and offer real opportunities to grow your career with us. * **Benefit Сafeteria:** Choose what suits you — sports, language courses, therapy sessions, and more. * **Stay connected:** From team\-building events to industry conferences — we bring people together online, offline, and on stage. * **Modern Equipment:** We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. *If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.*