Customer Service Technician

Description

Job Summary: We are seeking a professional for technical support and resolution of fixed and mobile telephony issues, handling customer calls and emails in Voice Operations. Key Responsibilities: 1. Answer customer phone calls and emails for technical support. 2. Provide technical support and resolve fixed and mobile telephony issues. 3. Collaborate with other departments to ensure customer satisfaction. Joining **Grupo Aire** means becoming part of a technology company with a clear mission: to connect, transform, and empower businesses and organizations through Telco, Cloud, and IT solutions. Comprising leading companies such as **Aire Networks**, Ar Telecom, Idecnet, Stackscale, Teradisk, and SysAdminOK, we are an established group both nationally and internationally and a leading IT reference in Iberia. We are looking to incorporate a professional into our Voice Operations team. **What will your day-to-day look like?** * Answer customer phone calls and emails. * Provide technical support and resolve fixed and mobile telephony issues. * Guide customers in configuring and using devices and services. * Escalate complex issues to Level 2 support teams. * Maintain accurate records of customer interactions. * Collaborate with other departments to ensure customer satisfaction. **What are we looking for?** * Compulsory Secondary Education (ESO) or equivalent, or a Medium-Level Vocational Training Cycle in Telecommunications or related fields. * Prior experience in customer service or technical support, preferably in the telecommunications sector. * Availability to work flexible hours (rotating shifts and on-call duties during holidays and weekends). **What do we value?** * Knowledge of Office 365. * Familiarity with fixed and mobile telephony systems. * Excellent verbal and written communication skills. * Ability to work under pressure and resolve issues efficiently. * Attention to detail and organizational skills. * Teamwork. **What can we offer you?** * Permanent contract and full-time employment. * Hybrid work model. * Flexible start times. * Intensive working schedule during summer months. * 23 working days of annual vacation to disconnect and recharge. * With our Learning Fridays, we guarantee dedicated time for training during working hours. * Don’t miss out on our Campus Aire University! Access all available training and review past sessions to advance your career in telecommunications and cloud. * Discounts on our products so you can enjoy what we offer. * Access to Club Aire discounts, featuring incredible offers in fashion, travel, entertainment, hospitality, automotive, and electronics—take advantage! * A great working atmosphere! At Grupo Aire, we firmly believe that diverse and inclusive teams drive innovation, transformation, and better results. Therefore, we promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other personal condition. Our commitment is to build an environment where every person can contribute their talent and grow professionally. ***At Grupo Aire, equality unites us; diversity strengthens us.***