Job Summary: We are seeking an IT Process Master to design and optimize AWS-based IT service processes, define KPIs and operational models, and collaborate with technical and business teams. Key Highlights: 1. Design and optimization of IT service processes based on AWS 2. Definition of KPIs, SLAs, and IT operational models 3. Collaboration with technical teams, business units, and vendors **Description:** ---------------- **We are looking for an IT Process Master (AWS)!** (Yes, advanced Catalan is required in this case… because SLAs sound better with "bon dia") **You will bring order to the IT universe:** * Design IT Service processes based on the AWS Well-Architected Framework * Develop operations plans * Define KPIs and SLAs * Design IT operational models * Define roles and responsibilities (RASCI) * Design IT service catalogs on AWS * Create incident, change, problem, and request processes * Collaborate with technical teams, business units, and vendors (In short: transition from "we’ve always done it this way" to "this works because it was designed by a master") **What we’re looking for:** * +3 years of experience in IT process consulting or design * Catalan * Experience collaborating with technical and business teams **Magical bonuses if you also have:** * ServiceNow experience * ITIL v4 * AWS Architect knowledge or certification **Work Mode:** * Remote work (although residing in Barcelona is preferred) * Working hours: Office-based + intensive summer schedule If you want to transform chaotic processes into an AWS universe under your command, join us and demonstrate your mastery!