**Choosing Capgemini means choosing the opportunity to shape your career however you wish. You'll receive support and inspiration from a collaborative community of colleagues around the world, and you’ll be able to reinvent what’s possible. Join our team and help leading organizations worldwide discover the value of technology and build a more sustainable and inclusive future.** **Are you interested in joining our team and participating in an industrial consumer durables project within an international IT consultancy? The project involves a multidisciplinary team focused on implementing advanced solutions on the Dynamics 365 CRM platform, centered on customer relationship management, optimization of business processes, and improvement of customer service?** **What do we need from you?** --------------------------- **We are looking for a hybrid professional with solid experience as a Microsoft Dynamics 365 Architect, particularly in the Field Service and/or Contact Center modules. The ideal candidate should combine functional skills (process analysis, solution design) with technical capabilities (platform development and customization).** **Technical Requirements** **Experience developing on Dynamics 365 CE** * **Plugins in C\# (.NET Framework)** * **Custom Workflows and Actions** * **JavaScript for form customization** * **Web resources (HTML, CSS, JS) integrated into Dynamics** * **Integrations via Web Services (REST/SOAP), Azure Functions, Logic Apps** * **Development of solutions using Power Platform (Power Automate, Power Apps, Dataverse)** **Knowledge in Field Service configuration** * **Management of work orders, resources, scheduling, and routes** * **Use of maps, geolocation, and route optimization** * **Configuration of IoT and predictive maintenance (desirable)** **Experience with Dynamics 365 Contact Center** * **Configuration of omnichannel channels (voice, chat, email)** * **Integration with telephony platforms** * **Customization of Customer Service Workspace and Unified Routing** **Proficiency with development tools** * **Visual Studio, VS Code** * **XrmToolBox, Plugin Registration Tool** * **DevOps for solution management and deployments (CI/CD)** **Functional Requirements** * **Ability to perform requirements gathering with clients and key users** * **Design of functional solutions aligned with business processes** * **Preparation of functional and technical documentation** * **Configuration of entities, forms, views, business rules, and processes** * **Experience in implementation, migration, or continuous improvement projects** * **Knowledge of agile methodologies (Scrum)** **Skills and Competencies** * **Excellent communication and presentation skills** * **Ability to work in a multidisciplinary team (consultants, developers, users)** * **Proactiveness and results orientation** * **Technical English proficiency (reading and documentation); conversational fluency is a plus** **Education and Certifications (desirable)** * **Official Microsoft certifications** + **PL\-200 / PL\-400 / MB\-910 / MB\-920 / MB\-240** * **Training in .NET and Power Platform development** * **University degree in Computer Engineering, Systems, Telecommunications, or technical vocational training.** **Why Capgemini?** ----------------------- **We will consider all applications. We offer a wide range of training opportunities, including in-person and online certification programs. Even if you don't meet 100% of the desired qualifications, we'd love to hear from you!** **Our commitment to inclusion and equal opportunities includes an Equal Opportunity Plan and an Ethics Code that ensure professional development and equal opportunities in recruitment within a discrimination-free environment regardless of ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social condition.** **What you'll like about working here?** **We offer a comprehensive catalog of Development and Work-Life Balance measures, such as:** * **Wellbeing HUB \- Includes policies and actions supporting physical (Wellhub) and mental health.** * **FlexAbroad: possibility to work remotely from another country for up to 45 days.** * **Flexible Compensation Plan (medical insurance, transportation, training, meal card or food allowance, childcare, etc.)** * **Continuous learning: access to Mylearning, Capgemini University, Digital Campuses, and professional communities. Platforms available include Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German…) and many others!** * **Life and Accident Insurance** **Why Capgemini?** **Capgemini is a global leader in transforming clients' businesses by harnessing the full power of technology. We are driven by the purpose of creating an inclusive and sustainable future through technology and the energy of those who develop it. We are a responsible and diverse company, a global leader in IT and Engineering services with over 360,000 professionals across more than 50 countries. With a strong 55-year heritage and extensive industry expertise, clients trust Capgemini to address their entire business needs—from strategy and design to operations—powered by the fast-evolving world of cloud, data, AI, connectivity, software, digital platforms, and engineering. In 2022, the Group reported global revenues of €22 billion.** **Rewrite your future. Join the team!** **\#LI\-VR1** **www.capgemini.com/es\-es**