Clerk-Reservations

Description

Position Summary: Process room reservations, identify guest needs, verify availability, and explain policies—aiming to maximize revenue and deliver exceptional service. Key Responsibilities: 1. Manage reservations, modifications, and cancellations accurately. 2. Anticipate and address guests' service needs. 3. Cultivate positive working relationships and support the team. **Additional Information** **Job Number**26057410 **Job Category**Reservations **Location**Hotel Marqués de Riscal a Luxury Collection Hotel Elciego, Calle Torrea, 1, Elciego, Alava, Spain, 1340 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Process all room reservations, requests, modifications, and cancellations received by phone, fax, or email. Identify guests' reservation needs and determine the appropriate room type. Verify room type and rate availability. Explain guarantee policies, special rates, and cancellation policies to callers. Address and document special requests. Answer questions regarding property facilities and services, as well as room accommodations. Apply sales techniques to maximize revenue. Enter and access data in the reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agency inspection rates, and wholesale reservations) by correctly entering the code and rate into the reservation system. Follow escalating procedures when addressing guest concerns. Comply with company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; protect company assets; protect guest and colleague privacy and security. Greet and acknowledge all guests according to company standards; anticipate and fulfill their service needs; express genuine appreciation; assist guests with disabilities. Communicate with others using clear and professional language; answer phones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; listen and respond appropriately to other employees’ concerns. Adhere to quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education:High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience:No relevant work experience required. Supervisory Experience:No supervisory experience required. License or Certification:None *At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diverse backgrounds of our associates are valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* The Luxury Collection Hotels \& Resorts, with more than 120 hotels across over 35 countries, offers authentic experiences that evoke lasting, treasured memories. Our more than 100 years of expertise—beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most famous and iconic hotels)—serves as a solid foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each Luxury Collection hotel and resort is a unique and cherished expression of its location: a portal to the destination’s cultural charms and treasures. If you appreciate evocative storytelling, feel passion and curiosity for this destination’s heritage, and desire to deliver genuine, personalized hospitality that anticipates guests’ needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** the best version of yourself.